Job Description

Job Summary:
The Duty Manager is responsible for overseeing daily operations, ensuring smooth and efficient service delivery, and maintaining high standards of guest/customer satisfaction. This role involves supervising staff, handling emergencies, resolving complaints, and ensuring compliance with company policies and procedures.
Key Responsibilities:
1. Operational Management:

• Oversee daily operations during assigned shifts, ensuring smooth workflow.
• Ensure all departments (front desk, housekeeping, F&B, security, etc.) function efficiently.
• Monitor and maintain health, safety, and hygiene standards.
• Conduct regular inspections of facilities to ensure compliance with company standards.

2. Guest/Customer Service:

• Act as the main point of contact for guest/customer inquiries, complaints, and requests.
• Resolve issues promptly and professionally to ensure high satisfaction levels.
• Handle VIP guests and special requests with attention to detail.

3. Staff Supervision & Coordination:

• Supervise and support team members during shifts.
• Assign duties, provide guidance, and ensure adherence to policies.
• Assist in training new employees and conducting performance reviews.

4. Emergency & Crisis Management:

• Respond to emergencies (medical, security, technical) and follow protocols.
• Coordinate with security, medical teams, and authorities if necessary.
• Document incidents and report to senior management.

5. Administrative Duties:

• Prepare shift reports, log incidents, and communicate with management.
• Monitor inventory, supplies, and equipment functionality.
• Assist in budgeting and cost-control measures.