Job Description

Company Description
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment "Where life lives" and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L'Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

We are looking for an experienced, professional and enthusiastic Duty Manager to lead the Front Office team at Sofitel Dubai The Palm. Reporting to the Front Office Manager, you will manage hotel operations during your shift, assist all departments, and address escalated issues with an emphasis on adaptability and effective problem-solving.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.
Key Responsibilities Include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and owners when they arrive and ensure they are settled in their rooms.
• Maintaining professional, open and honest communication to assist guests and make accurate bookings.
• Train, guide & support the team in providing outstanding guest welcoming and experiences.
• Respond to and resolve guest complaints effectively, timely and professionally.
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage the team roster to meet budgets.
• Overseeing and liaising with Housekeeping and Maintenance departments.
• Coordinating Front Office and F&B activities to ensure guest packages are correct.
• Purchase ordering and stock receipting.
• Manage the service of alcohol in accordance with operational requirements.
• Ensure compliance with health and safety guidelines and procedures, lead emergency actions and handle evacuation.

• Proven experience in a front office leadership role within the hospitality industry
• Strong leadership and communication skills, with the ability to motivate and guide a team
• Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
• Flexibility to work various shifts, including mornings, nights, weekends, and public holidays
• Proficiency in hotel management software and property management systems
• Strong understanding of hospitality industry standards and best practices
• Ability to remain calm and make decisive decisions in high-pressure situations