Job Description

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.

Key Responsibilities:

Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution. Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments. Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service. Handle escalated guest issues with professionalism and empathy. Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience. Prepare and monitor accounts ensures correct account procedures are followed. Assist in training and mentoring staff to uphold the highest hospitality standards. Manage VIP 5 guest experiences, ensuring personalized service and attention to detail.
Ensure compliance with hotel policies, procedures, and standards. Prepare shift reports and communicate relevant details to the management team.

Qualifications

Qualifications


Degree in Hospitality Management or similar

Work experience in Middle East in a 4-5 star hotels Work experience in supervisory roles in Front Office Excellent command of English language (both Oral and Written). Arabic language will be an advantage Knowledge of the OPERA Cloud system Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties. * Must be able to work well under pressure in a fast paced and constantly changing environment.