About the job Duty Free Manager
Position Overview
The Duty-Free Manager is responsible for overseeing the daily operations of duty-free retail stores. This role ensures a high standard of customer service, efficient inventory management, and consistent sales growth while maintaining compliance with applicable regulations. The manager will lead the duty-free team, ensuring operational excellence and maximizing profitability.
Customer and Reporting Responsibilities
Ensure excellent customer service by training and leading staff to deliver a premium shopping experience.
Handle customer inquiries, complaints, and feedback to maintain a high level of customer satisfaction.
Implement promotional campaigns and loyalty programs to boost sales.
Communication & Working Relationships
Internal
Commercial Team
Training Department
Procurement
Other Relevant Departments
Reasons for Interaction
Operational coordination
Training collaboration
Liaising for purchase orders
General coordination for business continuity
External
Clients and Vendors
Reasons for Interaction
Negotiation and purchase requests for items
Qualifications, Experience, & Skills
Educational Qualifications
Bachelors degree in Business Administration, Retail Management, or a related field (preferred)
Professional Qualifications
Certifications in Retail or Assistant Management are a plus
Experience
57 years of experience in retail management, preferably in a duty-free or travel retail environment
Proficiency in using point-of-sale (POS) systems and inventory management software
Strong experience in team leadership and motivation
Other Requirements Safety Accountability and Responsibilities
All staff members have the following safety responsibilities and are accountable to their supervisors and department heads:
Comply with relevant safety requirements and procedures outlined in organizational safety manuals and management systems
Adhere to safety standards provided during training
Report any safety occurrence or system failure to the designated authority or immediate supervisor
Submit accident/incident reports when applicable
Support safety audits and investigations as needed