Job Description

Country

United Arab Emirates

Office Location

About Us

Dispute Resolution Service (DRS) Administrator (Hybrid working - Dubai)




? Are you the kind of person who keeps complex processes running effortlessly in the background?


? Do you thrive in a role where accuracy, communication and customer service all come together?


? Want to be part of a team that delivers world-class education, assessments and stakeholder support across global dispute resolution services?




If so, this could be the role for you. We're looking for a DRS Administrator to join our Dispute Resolution Service Education and Operations teams the people who ensure our candidate journeys, training programmes, panel assessments and stakeholder experiences run smoothly from start to finish.

Role Purpose and Key Responsibilities

What will the role involve? As our DRS Administrator, you will:




- Coordinate the full administration of education programmes, exams, assessments, certification and reassessments.


- Handle candidate enquiries and provide confident first-line support across all communication channels.


- Maintain accurate records, update systems and ensure all data is processed within agreed SLAs.


- Support planning and delivery of departmental initiatives, meetings and events.


- Build positive working relationships with candidates, panel members, trainers and internal teams.


- Prepare reports, track programme participation, and support quality assurance processes.


- Assist with payment, invoice and refund queries in partnership with Finance.


- Use CRM and digital platforms (including Dynamics 365) to manage records and generate insights.

About You

Who are we looking for?




We're seeking an organised, proactive and people-centred administrator who brings:




- Experience in an administrative or customer-focused role.


- Exceptional organisation skills and the ability to juggle multiple priorities calmly.


- Strong written and verbal communication with a confident, professional approach.


- High attention to detail and a methodical mindset.


- Comfortable working with digital systems and Microsoft applications.


- A proactive, adaptable, solutions-focused attitude.


- Bonus: Understanding of education frameworks, qualification routes or ADR.

Rewards and Benefits

What makes this role great?




- Real impact: You'll directly support professionals on their training and assessment journey.


- Relationship-driven: You'll be a trusted first point of contact for candidates, panel members and industry stakeholders.


- Operational variety: One day coordinating assessments, the next supporting events or managing reports.


- Cross-team collaboration: Work closely with Education, Operations, Business Development and Quality colleagues.




About us




RICS is a globally recognised professional body setting trusted standards across land, real estate, construction and infrastructure. Through our Dispute Resolution Service we support fair, transparent and high-quality processes around the world and you'll be central in helping deliver the education and assessments that underpin that work.




Apply now and bring your organisation skills, customer service mindset and attention to detail to a role that genuinely makes a difference.