Job Description

Responsible for quality of driver's performance on a day to day basis, developing them through coaching and monitoring to enable them to reach their full potential and to maximise their overall performance. To act as a conduit between the management and driver teams, disseminating information and advice between both groups.

To oversee service out and/or service in at garages when instructed and ensure VCR's are completed fully and correctly by Drivers. To drive buses or any bus as required and ensure mileage is completed if relief for drivers are needed.

To communicate in a clear, precise and approachable manner, in writing or verbally, to relay messages and to openly encourage genuine two - way communication. The radio system must be used in a pro - active manner in order to ensure efficient communication, delivery of published services and swift channelling of emergency requirements

To be assertive, self motivated and have a pride in the role, region and the company. To give drivers clear guidelines at planned and/or unplanned diversions and to explain routes to drivers requiring guidance. To engage in routine revenue protection duties and attend potential or actual incidents to stop or minimise loss, theft, vandalism to company property, or assault to company employees

To take appropriate monitoring and corrective actions to drivers by ensuring timetable adherence, correct uniform is worn at all times, reporting less than satisfactory driving standards and to establish potential insurance risks. To be accountable for ensuring that any drivers of company vehicles under their direct control have the correct ID, licence and swipe card in their possession at all times whilst drivers are on duty and responsible for the issue and cancellation of such documentation where a driver becomes qualified/re-qualified or suspended respectively

To give constructive feedback based on observations to Drivers, to enable them to improve their overall performance

To have a good knowledge of legislation and ensure compliance with Drivers Hours Regulations, health and safety regulations and all other company policies and procedures

To assist in cascading information to Drivers where and when it is necessary. To monitor other operators in all its forms and producing good quality, detailed reports any suggestions on a strategy to minimise local effects as directed from time to time and generally during the course of a day

Support Driver Management team in investigation of feedback received about drivers.

Liaise with GDT, other authorities and insurance companies regarding annual passing, insurance claims and yearly license renewal process.

Liaise with GDT vehicle inspection teams for BPTC fleet annual passing processes.

Duties and Responsibilities vary from time to time and the post holder will be expected to perform other such duties, which are reasonably comparable in accordance with the conditions appertaining to the post and to meet operational requirements

Requirements

Secondary level education with either academic or vocational qualifications. Driver competence and a valid bus driving licence required

Experience of driving, managing, assessing or inspecting transport operations, ideally buses or an equivalent level of required experience in a similar organisation/structure

Ability to work without close supervision

Excellent people and communication skills with the ability to deal with people effectively and with ease

Experience of delivering excellent customer service in a fast paced working environment

A proactive 'want to help' attitude, being polite, and smart appearance

Being punctual and Self starter

Having strong spoken communication skills and good interpersonal abilities

Able to stay calm under difficult circumstances