Job Description

To meet and provide assistance to hotel guest upon arrival and departure, assist in any driving related duties and responsibilities whereby your role will include key responsibilities such as:

Ensure guests are greeted upon arrival Open car doors for arriving and departing guests and escort them to the lobby Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries Ensure effective handover is done, gaining information from earlier shift Forward all guest complaints or problems to the manager on duty Perform any trips and drives with the hotel car / bus as requested Control all guests' car keys Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader Establish, promote and maintain good public relations while meeting or exceeding guest expectations Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum Ensure that airport / crew transportation flow is maintained effectively To assist guest with their luggage on arrival and departure as well as handling mail and information. To be smart, well groomed, punctual and name tag to be worn at all times.
To be pleasant, courteous and hospitable to all guests at all times

To see that luggage of both arriving and departing guest are handled properly.
When rooming the guest, call guest by name and explain all facility both of the hotel and the room.

Storing guest luggage as and when required.

Lobby area is kept clean and tidy at all times.

To be fully familiar with all hotel facilities.

Cheerfully carries out request from receptionist, such as room charges and another guest.

Reporting on any unusual situations or mechanical defects to supervisor.

To ensure key card are collected as much as possible on guest departure.

Receptionist to be tactfully informed of guest with scanty luggage.

Carry out other duties they may be assigned by Superior.

Job Type: Full-time

Ability to commute/relocate:

Sharjah: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Driving: 1 year (Preferred)
License/Certification:

Valid UAE driving license (Preferred) * UAE Driving License (Preferred)