Job Description

To deliver an efficient and reliable bus service through effective leadership, teamwork and control of resources. Lead the operational supervisory, and drivers' teams to deliver a safe, consistent and reliable service. To have regular liaison with the engineering team to ensure seamless and efficient service delivery.

Ensure that all drivers are safe and competent to drive

Lead the process of thorough vehicle and driver accidents investigations to identify and record root cause and preventive actions. Ensure all data is stored according to the company requirement and perform regular data analysis.

Manage drivers including risk profile, conduct, attendance, timekeeping, standards and development, by following all relevant policies and procedures, such as: Speed Management, Driver Monitoring, Drivers Performance Management, Driving Evaluation

Manage the Traffic Controllers to ensure cost effective staff utilization, scheduling efficiency, holiday and overtime allocation and to maintain accurate personnel records. Monitor and manage staff sickness and attendance.

Support the team in investigation all feedback recorded on the CRM system, perform regular data analysis and work with wider team to improve performance of the company.

Work with key staff to ensure all services operate to a high standard and in accordance with set reliability targets, identifying and implementing solutions where targets are not being met, and seek to minimize lost KMs wherever possible

Work with colleagues to achieve the annual budget and associated action plan

Have a good working knowledge of, and keep up to date with all relevant legislation and ensure compliance with Drivers Hours Rules, Health and Safety Regulations and all Company policies and procedures. Understand and adhere to the Company's contractual obligations (e.g. contracted and tendered services) and remedy any causes of non-compliance

Travel on services and work with colleagues in the planning and development of the service network, responding to changes in market conditions, public demand, building developments, traffic conditions, highway changes and budgetary requirements as necessary

Work with Traffic Office and Safety Department, to ensure all accidents are recorded as per Company procedure and comprehensively investigated. Attend major incidents outside of normal working hours if and where required

If required; liaise closely with Engineering colleagues with particular emphasis on the prompt departure of vehicles from the garage, and the operation and auditing of the defect reporting system, ensuring all staff are aware of their obligations, the role of the GDT.

Ensure effective security measures are in place to prevent internal and external revenue fraud. Collate and deliver statistics and reports in accordance with set timescales or as requested. Have a good working knowledge of all traffic systems e.g. revenue, lost mileage, and conduct regular audits.

Report any electronic equipment problems to the IT Department, either office or on-bus

Support Head of Operation and wider Operations team in delivering efficient service. Deputies for the Head of Operations as required.

Duties and responsibilities vary on occasion and the post holder will be expected to perform other such duties, which are reasonably comparable in accordance with the conditions appertaining to the post and to meet operational requirements

Requirements

Good standard of education to secondary level, with appropriate in country management qualification desirable

Strong IT skills

Good understanding of the road passenger transport sector, including all relevant legal and external regulations and requirements for the operation of passenger carrying vehicles.

Excellent working knowledge of all daily site procedures, health and safety regulations, employment legislation, and people management practices. Desirable internationally recognized certification in H&S such as IOSH or NEBOSH.

Experience in managing and motivating a team to achieve high standards of performance in a unionised environment

Flexible approach to working hours - able to attend out-of-hours external meetings on an occasional basis and respond quickly to any "on-call" requirements.

Thorough appreciation of the needs of external customers and external stakeholders, coupled with the ability to identify areas for improvement and implement effective action plans

Experience of managing contacts with external and enforcing agencies

Able to demonstrate the ability to influence a safety culture across all levels of business and is a role model for company values

Strong knowledge of developing training interventions and evaluation of training initiatives

Knowledge of the principles of training needs analysis (desirable).

Experience in managing and delivering training.

The post holder will need to be a positive minded, forward thinking person who is totally committed to delivering an excellent service.

He/she will also require excellent people management, written, numerical, and analytical skills

Customer service management experience in a busy environment desirable

Proven track record of achieving results through building high performing teams

Has the ability to create an environment that empowers individuals