Job Description

Company Description

An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

PURPOSE OF POSITION

To work in a team that arranges endlessly enchanting experiences for our Guests. To provide consistently a highly personalized heartfelt and gracious service, which feels like a gentle breeze. To ensure that our Guests have a pleasant and safe journey to and from the hotel and while being in Dubai

KEY ROLES & RESPONSIBILITIES

Creates endlessly enchanting experiences for our Guests, whilst providing a heartfelt and gracious service Warmly welcome for all Guests and Patrons of the Hotel Possess strong knowledge of Dubai city, major landmarks, attractions, shopping destinations, beaches, and cultural sites to confidently assist guests with directions and recommendations Addressing all Guests by name, return Guests are welcomed back warmly by name without being prompted. Arriving Guests are asked for their names and once know, it is used at all times Ensure safe transfer of guests to/from designated locations Assist with baggage handling and monitor flight timings when needed Be the first point of contact for guests, offering greetings appropriate to the time of day and ensuring a positive first impression Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required Ensuring that the entire driveway is free of debris and looks clean Monitoring the driving/parking of cars and prevents damage to the driveway, caused by careless driving Serve as a source of information and support for Guests, patrons, and colleagues Adhere to company policies, departmental procedures, and best practices at all times

Qualifications

PERSONAL ATTRIBUTES

Excellent verbal communication skills in English Professional appearance with a warm, confident, and welcoming personality Team-oriented, attentive to guest needs, calm and courteous under pressure Highly attentive to guest needs, maintaining calmness, courtesy, and professionalism at all times Ability to promote positive relations with hotel guests and patrons Ability to exercise good judgment with difficult guests Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

Secondary/High School education

EXPERIENCE

Minimum 3-year experience of Driver preferably in a 5-star hotel environment Additional language will be an advantage . Preferably Arabic speaker

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates