Job Summary

Transports the food and equipment from the resort in a courteous, professional, efficient and safe way and flexible service, consistently ensuring smooth operation in the department.

Key Duties And Responsibilities

• To adhere to the section\'s Standard Operating Procedures at all times
• To be aware of the departmental fire evacuation procedures and participate in regular departmental fire drills
• To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel
• To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests
• Ensures that the level of service that is delivered to guest upon arrival and departure is in a safe and professional manner, aiming to exceed guest expectations as they are the first and last impression of the hotel.
• Ensures that all guests are given a friendly, courteous, informative and efficient service, on airport / chauffer and shuttle service transfers,
• Ensures that standards are maintained to achieve maximum guest satisfaction.
• Takes the vehicles to the car wash on a regular basis making sure they are clean from inside and outside at all times.
• Maintains productivity of car and fills up fuel regularly and reports to Assistant Chief Steward.
• Enters in the logbook all trip\'s made: departure time, mileage, time of return, purpose of trip, etc.
• Liaises with the Assistant Manager for all work details before start of duty.
• Works in co-operation with all other departments in the hotel.
• Reports any accident involving hotel\'s car to the Assistant Chief Steward.
• Assists in loading and unloading equipment and food to and from the vehicles.
• Drives safely at all times adhering to all traffic laws and speed limits keeping in mind the safety of the guests and maintain the vehicles in proper shape.
• Ensures that all passengers have fastened seatbelts (where fitted) prior to commencing journey.
• Ensures Rules & Regulations stipulated by the Dubai Municipality (Hotel & Traffic Department) are followed consistently.
• Knows all the roads in Dubai and also be familiar with roads in other Emirates.
• Avoids using the mobile phone when guests are in the vehicle and always use the hands free set whilst driving.
• Adheres to the given schedule keeping in mind heavy traffic during rush hours.
• Carries a company mobile phone at all times in order to be reachable whilst out of the hotel.
• Keeps close communication with the Assistant Manager regarding last minute changes or delays etc.
• Carries their valid UAE driving license at all times whilst on duty.
• Observes traffic rules and regulations.
• Takes part in internal training sessions and any training courses related to the day-to-day work.
• Maintains vehicle temperature as per DM required standards.

Skills, Experience & Educational Requirements

• Complete Secondary School Education.
• 1 year in similar position in 5 start hotel.
• Valid UAE driving licence 3 and 5.

Edarabia