Transports guests and clients as needed to and from destinations within radius set by management.
Comprehend and abide by all traffic regulations and speed limits and use caution not to damage the vehicle being driven or other vehicles in the vicinity.
Maintain cleanliness of the vehicle by cleaning and washing it when appropriate. Take vehicles for periodic servicing and fueling as required.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist guests in all inquiries, services, directions, hours of operation, key hotel personnel, in-house events, directions, recommendations for off property, etc.
Maintain effective communication within Guest Services Team, and with all hotel departments. Stay aware of issues relating to guest services and general hotel operations
Warmly welcome guests, creating a positive first impression of the hotel. Hold doors open while guests go through.
Clean and organize hotel front entrance, bell stand area and bell closet including daily light cleaning.
Assist with arrival and luggage, provide directions and or information about the resort and Napa Valley.
Assist the Concierge and Front Desk with deliveries, tasks and special requests. Run errands for guests and the hotel.
Works harmoniously and professionally with co-workers and supervisors.