Job Description

Description: DPS Services Coordinator manages the schedules and day to day operations of all the Technical Service Personnel. He/She must be able to manage a large group of diverse personnel in a professional manner. The work environment is fast paced and the Coordinator will need to be able to make quick and sound decisions. The Coordinator is responsible for working in tandem with our clients ,Service Manager and Engineer to provide long term and short term forecasting within the department.
Responsibilities

• Respond to any issues that occur during the delivery of services
• Schedule appointments for clients, answer phones and track clients' service records
• Evaluate the quality of all services and identify areas that need
• Plans, schedules, and tracks Service Technicians /Engineers for day-to-day operations, plus utilization of both field and showroom.
• Works under the Service Manager to develop knowledge of FMC inter-office processes.
• Serves as the initial point of contact for Technical Service Personnel to supply technical expertise and /or obtain engineering support.
• Assists with logistics including travel for Technical Service Personnel.
• Schedules and coordinates Technical Service Personnel by providing long and short range forecasting to ensure best match of individual capabilities.
• Reviews each Field Service Report to ensure all required documents are included, filled out completely and accurately, and filed properly for future reference. Generates end of well reports and supplies this information to the product group.

• Measures Technical Personnel Key Perfomance Indicator.
• Monitor the services being provided, ie. Service Contract , Toner and spareparts request etch...

Job Type: Full-time Salary: From AED3,000.00 per month Ability to commute/relocate:

• Sharjah: Reliably commute or planning to relocate before starting work (Required)