Job Description

Company Description
SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it's avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals - you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

As a Door Attendant at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will be the first point of contact for arriving and departing guests. You will provide a warm, professional welcome, assist with luggage, and ensure a safe, efficient, and stylish experience that reflects the playful and dynamic SO/ brand identity.
Key Responsibilities:

• Greet guests warmly upon arrival and departure, offering assistance with luggage and escorting when necessary.
• Open and close vehicle doors for guests and ensure safe and courteous transportation service.
• Maintain the entrance, driveway, and lobby area clean, organized, and visually appealing at all times.
• Assist guests with directions, luggage handling, and any special requests, escalating issues to the Bell Captain or Guest Services team as needed.
• Coordinate with valet, bell, and front office teams to ensure seamless guest arrivals and departures.
• Monitor safety and security of guests, vehicles, and property in the entrance and driveway area.
• Respond promptly to guest inquiries with accurate information regarding hotel facilities, services, and local attractions.
• Uphold professional appearance, grooming standards, and SO/ brand service expectations at all times.
• Follow health, safety, and hygiene guidelines consistently.
• Assist with lost and found items, reporting any issues to the Guest Services Manager.
• Support other departments as needed to enhance the overall guest experience.

Qualifications

• Previous experience in guest services, door, or valet roles in luxury hotels or resorts preferred.
• Excellent interpersonal, communication, and customer service skills.
• Professional, approachable, and confident demeanor.
• Physical ability to stand for extended periods, assist with luggage, and handle vehicles safely.
• Knowledge of hotel facilities and local area is an advantage.
• Ability to work flexible hours, including weekends and holidays, as required.
• Fluency in English; additional languages are a plus.
• Strong attention to detail, safety awareness, and ability to multitask in a fast-paced environment.

Additional Information
What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Skills Required