Documentation & Visual Specialist

Dubai, United Arab Emirates

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Job Description

Job Position - Documentation & Visual Specialist
Company Name - City Exchange
Location: Dubai
Reporting To: Relationship Manager
Key Responsibilities:
- Assist in customer due diligence (KYC) checks and prepare document packages including contracts and invoices.
- Preparation of various reports, analytics, and presentations.
- Design simple graphics, charts, and visuals using Adobe InDesign, Illustrator, or Photoshop.
- Ensure proper record keeping and document retention according to regulatory requirements.
- Provide professional support to customers for routine inquiries.
- Resolve basic customer issues and escalate complex matters.
- Support audits, inspections, and regulatory visits.
Required Qualifications:
- Bachelor's degree or diploma (preferred).
- 1-3 years of experience in banking, exchange house, or financial services (preferred).
- Basic knowledge of foreign exchange and remittance operations.
- Familiarity with UAE regulatory environment.
- Strong attention to detail, accuracy, and communication skills.