Job Description

Oliv Restaurant and Bakery is seeking a highly motivated and organized Food Dispatcher / Customer Service professional to manage the dispatching of delivery and catering orders, ensuring timely and accurate deliveries. The ideal candidate will have excellent communication skills, be customer-oriented, and work well under pressure to provide an exceptional experience for our customers.

Key Responsibilities:

Order Dispatching:

Oversee the dispatch process of both delivery and catering orders. Qualitative and Quantitative Check of orders. Ensure all orders are dispatched on time and accurately. Coordinate with the delivery drivers to ensure smooth and efficient delivery routes. Monitor and track the status of deliveries and communicate with customers in case of any delays or issues.

Customer Service:

Provide excellent customer service, addressing any concerns or inquiries from customers promptly and professionally. Handle phone, email, and online customer inquiries, and ensure timely resolution of issues. Confirm catering orders, deliveries, and any special customer requests with attention to detail.

Order Management:

Collaborate with kitchen and bakery staff to ensure orders are fulfilled as requested. Verify order accuracy before dispatching, checking for any missing or incorrect items. Prepare order invoices and assist in managing order logs for tracking purposes.

Problem Solving & Communication:

Act as a point of contact for customers regarding delivery-related issues or concerns. Provide timely updates to customers about their order status or delays. Resolve any issues in a courteous and efficient manner to maintain customer satisfaction.

Team Coordination:

Work closely with kitchen, bakery, and delivery teams to ensure seamless coordination. Assist in scheduling delivery routes and drivers based on order volume and customer requirements.

Qualifications:

High school diploma or equivalent; college degree is a plus. Previous experience in customer service, dispatching, or a related field is preferred. Strong communication and interpersonal skills. Ability to work in a fast-paced, team-oriented environment. Strong attention to detail and organizational skills. Basic proficiency in MS Office and order management software. Ability to handle multiple tasks simultaneously and prioritize effectively. Must be flexible with working hours, including weekends and holidays as needed.

Physical Requirements:

Ability to sit or stand for extended periods. Must be able to communicate clearly and effectively with customers and team members. Ability to handle moderate stress during busy times.
Job Types: Full-time, Permanent

Pay: AED2,000.00 - AED4,000.00 per month

Experience:

UAE: 6 years (Preferred) customer service: 5 years (Required) Restaurant: 5 years (Required) Catering: 5 years (Required)
Location:

Dubai (Required)
Work Location: In person