Job Description

Dispatcher
Job Title: Dispatcher
Department: Logistics / Operations
Reports To: Logistics Manager / Operations Supervisor
Job Summary:
The Dispatcher is the central nervous system of the logistics or service operation, responsible for coordinating the movement of vehicles, drivers, and field personnel. This role involves receiving service calls, scheduling jobs, allocating resources, and communicating with drivers in real-time to ensure efficient, safe, and timely delivery of services or goods.
Key Responsibilities:

• Resource Coordination:
• Receive and prioritize customer service requests or delivery orders.
• Assign drivers, technicians, or field crews to jobs based on location, availability, and urgency.
• Plan and optimize daily routes to maximize efficiency and minimize fuel costs and delays.
• Real-Time Communication:
• Maintain constant communication with field personnel via two-way radio, phone, or GPS software.
• Monitor driver progress and location using tracking systems.
• Provide drivers with updates on traffic, weather conditions, or changes in job priorities.
• Customer Service:
• Act as a liaison between customers and field personnel, providing customers with accurate Estimated Times of Arrival (ETAs).
• Handle customer inquiries and resolve issues related to scheduling or service.
• Record Keeping and Reporting:
• Maintain accurate logs of all dispatch activities, driver hours, and job statuses.
• Prepare and submit daily dispatch reports.
• Ensure compliance with hours-of-service regulations for drivers.
• Emergency Response:
• Respond quickly to emergencies or unexpected situations, such as vehicle breakdowns or accidents, and coordinate appropriate responses.

Qualifications and Skills:

• High School Diploma required; further education or certification in Logistics is a plus.
• Proven experience as a Dispatcher, Call Center Agent, or in a similar coordination role.
• Excellent verbal communication skills with a clear and calm speaking voice.
• Ability to multitask, prioritize, and work effectively under pressure in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Proficiency with dispatch software, GPS systems, and MS Office.
• Strong geographical knowledge of the service area.

Skills Required