Candidates will be responsible for performing various managed client services including, but not limited to: IMAC, Break/Fix, Conference Room Support, Cabling, Deskside Support, Networking Solutions, Disaster Recovery, and Security. This role combines strong technical and problem-solving skills with an emphasis on delivering exceptional customer service.

Primary Responsibilities:

Repair, install, and configure IT equipment including end user desktops, laptops, printers, and network equipment.

Perform software upgrades to desktops, laptops, tablets, and servers.

Provide technical support on operational or maintenance aspects of system equipment.

Diagnose mechanical, hardware, software and systems failures using established procedures.

Troubleshoot and resolve advanced desktop, server, network, and active directory related issues.

Perform virus detection and removal.

Implement disaster recovery solutions.

Setup and support video and audio-conferencing hardware.

Diagnose and resolve problems across Windows, Mac, iOS, and Android platforms, as well as their software, hardware, and service product lines.

Ensure proper documentation and use of the ticketing system.

Assume complete ownership of customer issues until resolved.

Keep peers and managers informed of significant problems and unexpected delays.

Prepare reports for analysis of product failure trends and service ability issues.

Protect organization\'s value by keeping information confidential.

Skills and Qualifications:

Degree in Computer Science or a related field or technical training.

2+ years of experience in technical support (equivalent combination of education and experience will be considered)

A+ Certification required to work on client accounts.

Demonstrated knowledge of Microsoft Systems (Windows Platform, MS SQL, MS Exchange, WSUS, Active Directory, DC/DNS/DHCP), backup, storage, and antivirus systems and related devices.

Experience with network system installation, configuration, and troubleshooting.

Experience building AV/video conferencing solutions, telephony systems, messaging platforms, or collaboration tools.

Experience working for a Managed Service Provider and meeting SLA requirements preferred.

Exceptional customer service skills.

Ability to communicate effectively with a wide variety of people in a professional manner.

Ability to multitask and complete assignments in a timely manner with accuracy and minimal supervision.

Avaso Technology Solutions