Director, Rooms (Front Services) - Atlantis The Royal
(9242)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests\' expectations at every possible turn.

Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world\'s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple\'s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it\'s our passion.

Job Summary
To provide leadership for all day to day operations of the resort for the Front Services department at Atlantis the Royal, which includes Bell Services, Valet and Driveway operations. In Addition to Transportation and Airport Operations for Atlantis Dubai Shared services. Driving standards, cost control, guest and colleague satisfaction, with the aim of achieving optimum financial returns for the company/owners.

Key Duties and Responsibilities

• Manage the seamless arrival and departure process for the guests, by managing the third-party casuals as well as the resorts team. Ensuring that the traffic management process is flawless on the front drive as well as the other points of arrival to the resort.
• Instilling genuine hospitality to the colleagues to create everlasting memories for the guests.
• As a member of the Rooms Management team develop and implements property wide strategies that deliver products and services to meet or exceed the needs and expectations of the resort\'s guests and colleagues while providing ROI.
• Responsible for HR leadership of direct reports and their teams (recruitment and selection, performance management (PMP/IDP), colleague development and motivation, counselling / disciplinary issues)
• Responsible for delivery of budgeted targets - payroll costs, Rooms costs to ensure margins and cost reduction targets are achieved.
• To ensure that standards of service are maintained across the entire operation, through the use of the Standards and Procedures and a commitment to both on and off job training. Ensure that all departmental SOP\'s are in place, used and up to date at all times.
• Ensure that the operational departments work effectively as one team to provide a seamless service across the operation. Institute a clear communication strategy within the resort and supporting teams to ensure effective sharing and updating of information throughout the property, including a structured and active meetings and briefings process. Seeking opportunities to encourage teamwork in order to share resources and best practice between departments.
• To actively support Operational Innovation, developing an attitude of continuous improvement through colleague involvement.
• Maintaining a business environment based on the Code of Conduct and Company Vision
• Taking responsibility for the timely delivery of capital projects within the building to ensure company assets are effectively maintained.
• To conduct or chair regular communication meetings with department heads and actively participate in relevant business meetings to facilitate effective communication.
• Full understanding of Forbes Travel Standards and delivery and training of these standards to ensure 100% compliance.
• Maintain a high visibility with guests and colleagues.
• Manage and coordinate valet and luggage delivery services within standards and set guidelines to ensure guest satisfaction expectations.
• Airport Transfers process specifically and management of Drivers and the guest transportation experience.

Skills, Experience & Educational Requirements

• 5 years management experience in a similar role in a large resort.
• Hotel Management School, Degree.
• Strong interpersonal and leadership skills.
• Expereince Managing large teams
• High level of adaptability and self-motivation.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Kerzner International