Job Description

Job ID: 28233


Location: Dubai, AE


Area of interest: Retail Banking


Job type: Regular Employee


Work style: Office Working


Opening date: 7 May 2025

Job Summary

The role holder is primarily responsible for driving profitable growth from existing and new clients by proactively engaging the clients, understanding, and meeting their needs with the full range of Private Banking products available.
They manage an assigned portfolio of clients within the Private Bank and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve client value contribution.

Key Responsibilities

Strategy

Relationship Management
Generates target market prospects through a number of innovative and sustainable channels. Converts target market prospects into clients Grow customer portfolio size by deepening existing customer relationships Retain existing high value clients; grow wallet share with the bank through focused relationship management activities Cross-sell SCB products & services to existing clients Be the main banker for majority of clients in portfolio Achieves risk weighted returns on clients portfolio Effectively interacts with network and available internal resources to provide solutions which meet client needs Delivers, monitors and reviews solutions to clients based on client investment profile

Business

Client acquisition
Solicit New to bank and New to product leads from other key business areas Consultative selling of multiple products to clients based on identified leads Turn service recovery into sales opportunities Refer highly satisfied clients to generate sales Analyse and review potential business to ensure maximum profitability Collaborate with product specialists to deliver effective client solutions Operate within Risk and Compliance framework No reported MIS-selling cases

Deliverables

Progress against a balanced scorecard target Growth in product cross-holding ratio Sustained, steady AUM growth Number of new clients to the bank Growth in revenue per customer Customer satisfaction scores Deliver profitable growth for the team by controlling costs and mitigating operational losses Deliver positive client performance in line with client investment profiles

Risk Management

Understand the risk and control environment within area of responsibilities Ensure adequate and appropriate systems and controls are in compliant with Group and Business Policies and Procedures. Ensure that risk management matters that are brought to attention are subject to direct remedial action and / or ensure adequate reporting to the relevant risk committees and / or line management Resolve client queries without further escalation, where possible Analyse financial requirements customer and match with bank product offerings Complies with regulations, policies, and guidelines Highlights, mitigates, and protects the bank against credit, legal, reputation and other risks Minimize errors in transaction execution and service delivery Review and respond to AML transaction monitoring queries on transactions highlighted Conduct periodic reviews of clients' accounts Attend mandatory complaints and other training Raise STR to team leader and compliance for suspicious transactions

Governance

Ensure adherence to the Bank's policies and procedures, Regulatory policies and processes. Ensure Sales Management, Suitability and on-boarding processes are applied appropriately. Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. Ensure adherence with the highest standards of ethics and compliance with relevant policies, processes, and regulations forms part of the culture. Participate in Local Client Committee and other relevant committees where applicable. Engage with all audit report findings and ensure feedback is acted upon

Qualifications

Academic or Professional Education/Qualifications - relevant degree Languages - English and Arabic Demonstrable and relevant experience in the Private Banking industry commensurate with this remit and level of responsibility Proven risk management capabilities Firm in all business guidelines and compliance issues Sound knowledge of financial markets and investment products Outstanding communication and presentation skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
www.sc.com/careers