Job Description

Company Description

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience--fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are seeking a dynamic and results-oriented Transformation and Operational Excellence Director to lead and drive significant improvements within our People and Culture function with a strong emphasis on HRIS and Data Analytics. In this critical role, you will be responsible for developing and executing strategies to optimize HR service delivery, enhance efficiency, and drive a data-driven culture of continuous improvement. You will partner with People and Culture leadership and cross-functional teams to identify opportunities, implement best practices, and leverage technology to transform our People Operations.

Strategic Leadership:

Develop and execute a comprehensive transformation and operational excellence strategy for People Operations and Solutions, aligned with the overall People and Culture and business objectives.

Process Optimization:

Lead the identification, analysis, and redesign of People processes to streamline workflows, eliminate redundancies, and improve efficiency and effectiveness.

Operational Excellence:

Drive a culture of continuous improvement within People & Culture, implementing methodologies such as Lean, Agile, or other best practices to enhance service delivery, quality, and customer satisfaction.

Technology Enablement:

Evaluate, recommend, and implement technology solutions to automate processes, improve data management, and enhance the employee experience.

Data Analytics:

Ensure to design and deliver comprehensive People data analytics solutions to provide actionable insights, support decision-making, and drive People effectiveness.

Performance Management:

Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to measure performance, identify areas for improvement, and track progress against goals.

Change Management

: Lead change management initiatives to ensure successful adoption of new processes, technologies, and organizational changes..

Stakeholder Management:

Collaborate with People partners, CEOs, functional leaders, and other stakeholders to understand their needs, communicate progress, and ensure alignment on transformation initiatives.

Team Leadership

: Build, lead, and develop a high-performing team of operational excellence professionals, fostering a culture of collaboration, innovation, and accountability.

Project Management

: Oversee and manage multiple complex projects related to People Operations / Solutions transformation, ensuring on-time, on-budget delivery of results.

Compliance and Risk Management:

Ensure People Solutions and operations comply with relevant laws, regulations, and company policies, and identify and mitigate potential risks.

Qualifications

Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred. Minimum of 10 years of progressive experience in HR operations, shared services, or process improvement, with a focus on transformation and operational excellence. Proven track record of successfully leading and implementing large/mid-scale transformation initiatives in an HR Shared Services environment. Deep understanding of HR processes, best practices, HR Data & Analytics, and service delivery models. Strong knowledge of HR technology solutions (e.g., HRIS, knowledge/case management systems, workflow automation tools). Experience with process improvement methodologies (e.g., Lean, Six Sigma, Agile) and project management frameworks. Excellent analytical, problem-solving, and decision-making skills. Strong leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization. Ability to manage multiple priorities, work in a fast-paced environment, and drive results. Demonstrated ability to build and develop high-performing teams.

Preferred Qualifications:

Experience with [Specific HR Technology, e.g., Workday, SAP SuccessFactors, Oracle, ServiceNow]. Certification in Project and/or Change Management, Lean and Agile methodologies. Experience in a global organization * Experience in Middle East countries employment practices and regulations