Description

United Arab Emirates

JOB DESCRIPTION

About Jumeirah Group:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different\xe2\x84\xa2 brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests\' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group\'s properties, this transformation is evident in the group\'s current endeavours to integrate wellbeing into every facet of the guest journey.

Beyond holistic wellbeing and spa experiences, the Group\'s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai\'s leading lifestyle and wellness destination; Jumeirah One, the Group\'s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region\'s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for a Director of Wellbeing Operations to join Jumeirah Group. The main duties and responsibilities of this role:

• Drive annual revenue target for the Wellness operations of the Group, taking into consideration strategic objectives and market trends at global, regional, and local level.
• Update on market trends and practices while monitoring and analysing the offerings, pricing, and quality standards of the competition. Direct the introduction of products and services that will enhance the competitive advantage of the Business Units s and support the achievement of sales.
• Work closely with the Business Units and General Managers for the analysis of their requirements, local cultural characteristics and market requirement and ensure the introduction of wellness solutions that will improve the guest satisfaction, promote the brand image, and comply with the standards and guidelines of the Group.
• Introduce and implement annual wellness campaigns in collaboration with Group Sales & Marketing.
• Drive the operational performance standards for Localization Quality Assurance/Forbes/ Medallia.
• Evaluate and oversee the Group and key individual properties Key Performance Indicators.
• Review monthly group and evaluate performance with Corporate Finance business partner.
• Prepare the department budget and monitor the financial performance of Wellness operations versus the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon.
• Liaise with all Wellness/Spa Directors and Managers to consolidate quarterly wellness contents for brand social media.
• Guide the operating equipment selection throughout the guest journey from arrival to departure, including Arrival, Fitness, Relax, Hair/Nails, treatment suites, overnight lodges & retail.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor\'s Degree in Hospitality or relevant field from an accredited and renowned University.
• More than 5 years\' experience managing spa operations team, including corporate level, hotel, and pre-opening experience.
• Experience in developing corporate curriculum of measurable culture building initiatives and create management and associate development training programs incorporating training best practices.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children\'s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Joblinks.ae