Job Description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.


Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.


With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment "Where life lives" and indulge in excellence.


The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L'Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Strategic Leadership & Operations

Oversee all day-to-day spa operations, ensuring efficiency, service excellence, and brand alignment Develop and execute strategic plans to drive growth and positioning of the spa Establish and enforce departmental and facility policies and procedures Ensure alignment with Standard Operating Procedures and company values

Team Development & Leadership

Recruit, train, motivate, and develop a high-performing Spa team Lead performance management, engagement, and ongoing professional development of all colleagues Foster a culture of accountability, collaboration, and continuous improvement

Financial Management

Prepare and manage the spa's annual operating and capital budgets Oversee fiscal analysis, cost control, and productivity reporting Generate and present monthly productivity and performance reports Review and manage inventory, payroll, service charges, and vendor contracts

Guest Experience & Wellness Programming

Ensure guest satisfaction by maintaining exceptional service standards and prioritizing health and safety Oversee the development and implementation of innovative wellness programs Promote all spa and hotel packages and promotions to enhance guest value and revenue

Sales, Marketing & Business Development

Lead the implementation of the spa marketing strategy and 12-month plan Identify and pursue new business, marketing, and promotional opportunities Build and maintain professional relationships with vendors and partners Represent the spa in internal and external meetings, including with group planners and key stakeholders

Administrative & Compliance

Establish robust administrative systems and operational controls Ensure adherence to all health, safety, and environmental practices Perform other duties and responsibilities as assigned by senior leadership


Qualifications

Bachelor's Degree in Business Administration or related field is an asset Minimum of 5 years' experience in a management role within a high-volume spa environment Background in the hospitality industry, preferably within a luxury property Strong business acumen with a proven ability to drive growth and operational success * Passion for delivering exceptional guest experiences