Job Description

:

Ensuring that guests have a positive experience and feel valued by the Hotel. Training new employees on company policies, procedures, and culture. Creating and maintaining relationships with Guests to ensure that they are satisfied with services provided by the Hotel. Reviewing all incoming Guests complaints and making sure they are addressed in a timely manner. Managing employee schedules to ensure that all shifts are covered at all times. Managing the front office team and rooms division to ensure that all Guests needs are met in a timely manner. Ensuring that all tasks are completed in accordance with Hotel policies and procedures. Preparing reports on Hotel performance to upper management. Coordinating with other departments such as Human Resources to ensure that employees are treated fairly. Monitor Front Office, Bell staff to ensure highest quality of guest relations. Maintain regular attendance in compliance as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Millennium Standards and regulations to encourage safe and efficient hotel operations. Coordinate training programs for all Front Office employees. Handle guest complaints, react quickly, logging and notifying proper areas to service the guest

Requirements:

Proven work experience in the relevant field.

Proficiency in English (oral and written)

Proficiency in MS Office, particularly Excel and Word

Excellent communication and people skills

Good organizational and multitasking abilities

Problem-solving skills

Job knowledge with

Opera Software

.

Job Type: Full-time

Ability to commute/relocate:

* Dubai: Reliably commute or planning to relocate before starting work (Required)