Job Description

Your future, our legacy

Hotel

The Lana - Dorchester Collection

Division & Department

Rooms - Administrative

Job Title

Director of Rooms

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Director of Rooms you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Director of Rooms at The Lana Dubai, here are just some of the great benefits you will receive:Competitive Salary Package Family Benefits World-class Development Opportunities Complimentary stays with breakfast included in our sister Dorchester Collection hotels 50% off at bars and restaurants within all of our sister Dorchester Collection hotels Meals on Duty Private Medical Insurance for self and the family Life Insurance for self Annual Flight Allowance for self and the dependents Education Support Allowance for children Housing Allowance Transportation Allowance Business attire laundry complimentary by the Company Participation in the Company Bonus Plan

What you'll do

You'll love what you do and take pride in delighting our guests:You will oversee the rooms department throughout all phases of the guest journey to ensure all service delivery and operational processes are rooted in guest centricity so that our guests receive nothing but the best experience. You'll also establish and support profitability through expense management and inventory control. Maintaining a high level of awareness in hotel financial goals and implement best practices within the division to maximize capabilities and guest experience. Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Director of Rooms, you'll have the opportunity to bring these to life and continue to create our legacy. Partner with Performance Improvement Manager & Guest Intelligence to operationalize data driven insights and work with Director of Guest Experience in creation of guest experience, intelligence & insights strategy. Supports DC global recognition strategy. Measures success through employee & guest engagement results. Collaborate cross-functionality with key departments including Sales & Marketing Revenue Management, Engineering, Finance and People & Culture, to ensure alignment on strategic goals, operational efficiency and guest satisfaction.

The items shared are the essence of a day in the life of a Director of Rooms, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

You will bring your unique personality and passion to the role and the team, leveraging your previous experience as Director of Rooms. Extensive Rooms Division leadership experience within ultra-luxury hotels, with a strong understanding of guest expectations in the Dubai and wider GCC market. Proven success in leading large, multicultural teams with empathy, integrity, and a focus on people development and employee engagement. A strategic thinker who possesses the flexibility to adjust to an ever-changing market, while being proficient in technology and guided by data. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our hotel. You can comfortably communicate in this language. Any other language is a plus in fostering guest relations in a multicultural setting.


Position location

Job Location

United Arab Emirates

Location

Dubai