What We\xe2\x80\x99re Looking For

• A Bachelor\'s Degree in Hospitality Management or a related field is preferred.
  
• A proven track record of 4 years in a Luxury Hotel environment in Managing Operations, or related professional role, delivering sensational Guest Experiences synonymous with FIVE\'s award-winning Service Quality.
  
• Recent or ongoing experience in a Managerial role within Residences with a Luxury Hospitality Brand with a high-volume environment is preferred.
  
• Next-Level Organizational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights
  
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Residents, Guests, FIVE Tribe Members, and Stakeholders.
  
• Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments.
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated
  
• Excellent communication and interpersonal skills.
  
• \'FIVE-Styled\xe2\x80\x99 Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  
• Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  
• Strong understanding of Industry Regulations is beneficial.
  
• A hands-on attitude, fueled by a \xe2\x80\x98Can-Do!\xe2\x80\x99 Spirit.

Key Responsibilities

• Reports to the Executive Office, the Director of Residences leads Residential Operations by Managing, Motivating and Developing the FIVE Tribe to consistently deliver a Residential Lifestyle experience that is Luxe, and Exquisite.
  
• Oversees the day-to-day Operations across all Departments within FIVE Residences, ensuring a \xe2\x80\x98FIVE-Star\xe2\x80\x99 Experience for Esteemed Residents.
  
• Crafts a Next-Level Operational Strategy in alignment with FIVE\xe2\x80\x99s Boundary-Breaking business vision.
  
• Crafts and manages the annual budget for FIVE Residences, incorporating Exquisite Financial Planning.
  
• Engages with Residents, Owners, FIVE Tribe Members, and the Board of Directors to understand the business needs and identify Next-Level Operational Opportunities.
  
• Reviews financial statements, ensuring The Residences are performing in line with the budget and maintaining the Gold Standard.
  
• Manages Operational Procedures to elevate Service Quality to the Highest Standard.
  
• Proactively implements Departmental Strategies and Action Plans, aiming to create an Award-Winning Resident Experience.
  
• Serves as a Visible Interface with Residents, obtaining feedback on Service Levels and Overall Satisfaction, contributing to a continuous Cycle of Improvement.
  
• Expertly Prepares yearly action plans based on FIVE Resident feedback, FIVE Resident Satisfaction results, and other curated data to identify areas for improvement, reflecting a Commitment to offering Unparalleled Service.
  
• Maintains a Sensational knowledge of and complies with all Policies and Procedures of FIVE Residences.
  
• Responds Enthusiastically to Residence owners\' queries, concerns, and requests, ensuring a Bespoke Atmosphere for FIVE Residents.
  
• Focuses on Residents\xe2\x80\x99 Needs, with a calm and courteous attitude that reflects the \xe2\x80\x98Vibe at FIVE.\xe2\x80\x99
  
• Coordinates with Department Heads to align Strategies with the wider organizational vision and ensure Seamless Operations.
  
• Sets Goals and Expectations for direct reports, holding them accountable for delivering \xe2\x80\x98FIVE-Styled\xe2\x80\x99 Service.
  
• Cultivates Exceptional Resident Relations, guiding Residents on their \xe2\x80\x98Journey at FIVE\xe2\x80\x99 from property handover to daily living, ensuring a Remarkable lifestyle in line with Management Standards and Stakeholder Agreements.
  
• Delivers the Gold Standard of Customer Service and encourages the same level of excellence from fellow \xe2\x80\x98FIVERs.\xe2\x80\x99
  
• Communicates clear and consistent messages regarding Departmental Goals.
  
• Conducts regular Progress Updates and Reviews for all Department Heads, ensuring continued adherence to FIVE\'s industry-leading standards.
  
• Provides regular Operational Updates to the Executive Team, highlighting Achievements and addressing Key Issues.
  
• Champions change, ensuring brand and regional Business Initiatives are implemented with Precision. Communicates Follow-Up Actions to the team as necessary.

The Team
\xe2\x80\x98FIVERs\xe2\x80\x99 are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you\'ll Personify the distinct \xe2\x80\x98Vibe at FIVE\xe2\x80\x99 and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime \xe2\x80\x93 then Look No Further and Unleash your Next-Level Potential.
Sustainable Indulgence at FIVE
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company\'s Science-Meets-Styled \xe2\x80\x98Sustainable Indulgence\xe2\x80\x99 Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4\'s BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making \xe2\x80\x98Sustainability without Compromise on Luxury Living\xe2\x80\x99 central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE\xe2\x80\x99s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.
An Equal Opportunity Employer
The FIVE Tribe represents over 70 nationalities across its over 1500 \xe2\x80\x98FIVERs.\xe2\x80\x99 FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organizations, the FIVE Tribe is more than a group of people working together \xe2\x80\x93 it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.


About FIVE Hotels and Resorts
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE\xe2\x80\x99s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
Find out more here: fivehotelsandresorts.com