Job Description

Job Title Director of Loss Prevention Operations

Description

Job Number 22138484
Job Category Loss Prevention & Security
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

The incumbent in this position is responsible for supporting the Director of Loss Prevention and Protocol, by maintaining a constant
physical presence in public areas and conducting security patrols. This position is to support late night and early morning operations
and is primarily positioned in public areas such as main lobby, outside bars and restaurants and valet parking areas. This is a mobile
position which consists of conducting security inspections, coordinates VIP arrivals and departures, and maintains a close relationship
with CID, DTCM, Local Police and other official authorities. This position will also support departments that need assistance
throughout the evening i.e. Front Office and Hotel Protocol Team.

SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports - 07
Titles of Direct Reports - Ass. LP Manager, Asst Protocol Manager, Asst Gov. & LP Manager, Senior LP Shift Leader, LP Shift Leader, LP Officer,
CANDIDATE PROFILE

Experience:3-4 years of experience with Dubai Police, CID, and other local authorities

Skills and Knowledge
Computer skills
English Language
Leadership
Well fit
Ability to work throughout late night/early morning hotel operations
Education or Certification
High school or equivalent
Dubai Police Security Officer/ Supervisor Certificate (DPS)
CORE WORK ACTIVITIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

Safety and Security
Assists the Director of Loss Prevention in administering fire prevention programs and emergency preparedness.
Taking care of all Audits such as ( ISRA, Thread Condition, Security and Safety and ISO.. etc )
Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
Managing Security and Safety committee and Fire Drill preparation.
Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
Comply with applicable laws and safety regulations.
Follow proper key control guidelines in loss prevention and in the property.
Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
Follow Duty of Care process for the protection of guests and employees.
Follows up on all unusual activities in and around the property that would impair the wellbeing of guests and employees.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Implements action plans to monitor and control risk.
Monitors all unusual activities in and around the property that would impair the wellbeing of guests and employees.
Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
Oversees and guides the efforts of the Accident Prevention Committee.
Oversees first aid program for guests and employees.
Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
Encourages and builds mutual trust, respect, and cooperation among team members.
Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Serves as a role model to demonstrate appropriate behaviors.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Attend ESS, GSS, 10 days forecast and Pre Con meeting if needed.
Be responsible of all the Hiring Process of LP Team.
Looking after the LPP, Job chat and Associate Probation reviews.
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Management
Guest Relations
Address guests' service needs in a professional, positive, and timely manner.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Thank guests with genuine appreciation and provide a fond farewell.
Assist other employees to ensure proper coverage and prompt guest service.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Communication
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Speak to guests and co-workers using clear, appropriate and professional language.
Exchange information with other employees using electronic devices (e.g., cell/mobile phones, pagers and two-way radios, email).
Provide assistance to coworkers, ensuring they understand their tasks.
Follow up all special occasion arrangement from the Team, advice and support if needs.
Talk with and listen to other employees to effectively exchange information.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Assists Management
Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
Working with Others
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to

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