Director Of Front Office
Dubai, United Arab Emirates
Job Description
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- Ensuring that guests have a positive experience and feel valued by the Hotel.
- Training new employees on company policies, procedures, and culture.
- Creating and maintaining relationships with Guests to ensure that they are satisfied with services provided by the Hotel.
- Reviewing all incoming Guests complaints and making sure they are addressed in a timely manner.
- Managing employee schedules to ensure that all shifts are covered at all times.
- Managing the front office team and rooms division to ensure that all Guests needs are met in a timely manner.
- Ensuring that all tasks are completed in accordance with Hotel policies and procedures.
- Preparing reports on Hotel performance to upper management.
- Coordinating with other departments such as Human Resources to ensure that employees are treated fairly.
- Monitor Front Office, Bell staff to ensure highest quality of guest relations.
- Maintain regular attendance in compliance as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Millennium Standards and regulations to encourage safe and efficient hotel operations.
- Coordinate training programs for all Front Office employees.
- Handle guest complaints, react quickly, logging and notifying proper areas to service the guest
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Job Detail
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Job IdJD1632867
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned