Job Number 23032026 Job Category Food and Beverage & Culinary Location The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi Golf Club, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management
JOB SUMMARY Manages all restaurant and kitchen operations and staff on a daily basis. Areas of responsibility include Restaurants/Bars, Room Service and Kitchen. As a department head, directs and works with the food and beverage/culinary management team and employees to successfully execute all restaurant and kitchen operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. CANDIDATE PROFILE Education and Experience
High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.
CORE WORK ACTIVITIES Managing Day-to-Day Operations
Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
Order and purchase equipment and supplies.
Developing and Maintaining Food and Beverage Goals
Establishes challenging, realistic and obtainable goals to guide operation and performance.
Develops business goals and creates appropriate development plans.
Integrates objectives, opportunities and resources to achieve business goals.
Developing and Maintaining Budgets
Identifies and addresses financial opportunities as needed.
Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
Manages department\'s controllable expenses to achieve or exceed budgeted goals.
Maximizes revenue opportunities through competitive pricing of food & beverage products and services.
Participates in the budgeting process for areas of responsibility.
Leading Food and Beverage Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Serves as a role model to demonstrate appropriate behaviors.
Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Acts as the guest service role model for the restaurants, sets a good example of excellent customer service, and creates a positive atmosphere for guest relations.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
Ensures compliance with food handling and sanitation standards.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Strives to improve service performance.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
Empowers employees to provide excellent customer service.
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Interacts with guests to obtain feedback on product quality and service levels.
Responds effectively to guest problems and handles complaints.
Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction results.
Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
Administers the performance appraisal process for direct report managers.
Ensures employees are treated fairly and equitably.
Ensures employees receive on-going training to understand guest expectations.
Observes service behaviors of employees and provides feedback to individuals and or managers.
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Recognizes good quality products and presentations.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests\xe2\x80\x99 well-being, and we\xe2\x80\x99re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you\xe2\x80\x99re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
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