Job Description

Make a difference every day
The Job Opportunity
The key purpose of this role is development and execution of Serco Global ANS Strategy, lead and support divisional proposition and solutions development teams, which supports our growth and bidding activities. This role reports to the CEO, Serco Middle East.
Key accountabilities Personally leading large complex opportunities from early shaping to successful transition.
Engaging in client facing activities and driving accounts as part of the Client Engagement programme in support of Growth activities
To develop, agree and manage a robust ANS strategy and annual plans for the contract/s to meet the contractual requirements and business targets
To focus on the future direction of Aviation, to include implementation of continuous improvement initiatives, and strengthen the customer relationship to enable the success of future rebid
Take an outside-in approach carrying out competitor and market analysis against ANS and Airport services to inform the strategy
To develop an excellent relationship with the contract/s customer/s, to anticipate future needs and continue to deliver growth and margin for Serco; and value for money for the customer
To recruit, professionally manage any consultants utilized through the Serco Associate's programme
What we are looking for in our candidates: Thorough understanding of all aspects of safety issues related to ANS operations. Must be a skilled manager in communicating, motivating and developing staff; Must be politically incisive in communicating effectively with government agencies, board members, media/press, contractors and staff; Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies; Excellent analytical reasoning ability and capable of making decisions on complex matters; Ability to multi-task and analyze situations promptly and without bias so as to determine the proper course of action or alternatives without jeopardizing human safety, quality and the committed performance targets
Specific requirements Proven track record of managing multiple complex contracts, ideally with international experience.
Proven track record of business development wins and/or stakeholder / client management
Ideally, degree holder in aviation, engineering or related discipline.
Demonstrable experience in the aviation operations experience and knowledge of the management of Air Navigation Services Providers
Specific operations management experience within the transportation industry
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
https://www.serco.com/me
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
We take pride in what we do