About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.

Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.

Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.

We are backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund - renowned backers of industry-shaking innovators.

About this role

We are seeking a highly skilled and experienced professional to fill the position of Director of Customer Success and Business Development. In this role, you will be instrumental in building and maintaining the key client relationships in the MENA region for Circles. You will be responsible for driving overall customer success and engagement, with a focus on fostering strong relationships, revenue generation, and account development.

This role will be based in Dubai.

Key Responsibilities

• Responsible for maintenance and growth of revenue from existing accounts in Middle East and Africa
• Build and maintain strong, long-lasting client relationships through regular communication and account management.
• Understand clients\' needs, objectives, and challenges to identify opportunities for additional services or products.
• Collaborate with the sales and marketing teams to develop targeted strategies for growing existing accounts.
• Proactively engage with clients to ensure their ongoing satisfaction and success with our products or services.
• Monitor key account metrics and performance, identifying areas for improvement and implementing solutions.
• Stay updated on industry trends and market conditions to identify potential growth opportunities within existing accounts.
• Effectively communicate the value of our products or services and tailor solutions to meet clients\' evolving needs.

Qualifications and Requirements

• 15-20+ years of experience in the telecommunications industry, with proven experience in account management, business development, customer success, and/or sales.
• Strong communication and interpersonal skills.
• Exceptional relationship-building and negotiation abilities.
• Ability to analyze data and identify growth opportunities.
• A self-starter who can thrive in a fast-paced, dynamic environment.
• Fluency in Arabic is a plus.

To all recruitment agencies: Circles.Life will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles.Life employees, or any other company location. Circles.Life will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Circles.Life