JOB PURPOSE: To manage and grow a portfolio of profitable borrowing and non-borrowing customer base including Trade & Working capital customers in defined geographical markets in pursuit of specific sales, service, growth and opportunity targets. KEY ACCOUNTABILITIES: \xc2\xa7 Responsible for Identifying, originating & delivering business across all products in the identified target segment. \xc2\xa7 Maintains active prospecting effort and pipeline for achieve core financial objectives. \xc2\xa7 Responsible for delivery against assigned financial revenue and balance sheet targets. \xc2\xa7 Fulfil customer\xe2\x80\x99s requirements and manage the overall relationship, ensuring quality of service. \xc2\xa7 Responsible for ultimate commercial decision on client to optimise wallet share and returns. \xc2\xa7 Responsible for maximising Share of Wallet (SOW) at client level across the managed portfolio. \xc2\xa7 Responsible for maintaining the pipeline, making sure the information is complete and accurate, updated and all identified opportunities are included. \xc2\xa7 Sponsor Credit proposals for Borrowing customers. \xc2\xa7 Responsible for Credit analysis, onboarding and monitoring support for acquisition and management of borrowing customer portfolio with need based assistance from assigned Assistant Relationship Managers. \xc2\xa7 Responsible for Monitor compliance with approved terms. \xc2\xa7 Responsible for service recovery tasks and resolution of escalated customer transactions for breach of TAT and exceptions allowed under Operational Delegation. \xc2\xa7 Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. \xc2\xa7 Demonstrate compliance to organisation\xe2\x80\x99s values and ethics at all times to support the establishment of a value drive culture within the bank. \xc2\xa7 Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction. Job Context \xc2\xa7 Serve as the key banking advisor for borrowing and non-borrowing customers in identified target segment. \xc2\xa7 Accountable for prospecting new business and to expand existing relationships. \xc2\xa7 Engages in dialogue with CEO and CFO levels of clients to assess holistic banking needs and provide customized banking insights and solutions. \xc2\xa7 Responsible for leading, directing and coordinating with internal partners in analysis and execution for the effective delivery of benefiting products and services to clients and prospects. \xc2\xa7 Ability to identify loan, deposit, and core banking products and services that benefit the client. \xc2\xa7 May provide work leadership by assigning work and resolving problems. 8. FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY: \xc2\xa7 Propose and recommend decisions as per the approved authorisation matrix. \xc2\xa7 Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.