The Role Responsibilities

Strategy

Build Products

• Manage cash products including changes, enhancements and replacement, throughout their development life cycle.
• Markets in scope: UAE & DIFC
• To identify and translate market opportunities into enhancement of existing products, in order to generate a profitable business. Includes demonstration of business cases for products, defining features and functionality, P&L projections, and changes required to internal operations and delivery.
• Monitor overall service standards, maintain good relationship to ensure that quality of service to customers remains superior to competition.
• Develop strategies / tactics to gain market share and grow liabilities through new products and existing services.
• Directly responsible for articulating the product strategy and executing product initiatives on the annual operating plan in the country for the product in conjunction with the Country Product head and/or Head of Product Cash.
• Directly responsible for understanding customer needs and develop the client value propositions that will address them across all client segments
• Driving launches of product enhancements, new products, as required for Cash. Work jointly with Sales and Marketing to develop collaterals for local market, communicate product launches, organize customer events and develop a sales campaign strategy to ensure that the new products meet planned volume and revenue targets
• Ensuring global training initiatives are executed across all countries in the region in line with the global commercialization agenda.
• Act as the main conduit for championing to Central Product for the product line and DCDA for all investment cases (BRD or PAR or its equivalent) for product development or enhancements and for local regulatory requirements

Connectivity

• Increase client penetration and revenues for the bank by actively building on the bank\xe2\x80\x99s product capabilities
• Plan client events and product launches in conjunction with TB Sales, to ensure that planned revenue and volume targets are met.
• Maintain a high level of customer contact through, workshops, focus groups and client calls. Gather and collect feedback on product offerings, and modifications made as appropriate.

Ideation/Pitches

• Maintain a detailed and up-to-date knowledge of the bank\xe2\x80\x99s capabilities, online channels, and their application to client needs \xe2\x80\x93 use this knowledge in structuring solutions.
• Development of cash, liquidity and transactional FX solutions.
• Identify business opportunities or threats for Cash products. Continually scan the business environment for new opportunities or threats and take action as appropriate. To articulate this view in an annually published operating Plan

Business

Revenue & Drivers

• Complete ownership of client level revenue for cash, and balance sheet drivers (liabilities)
• Identify new revenue streams and ideate alternate solutions to uplift overall client and portfolio returns.
• Monitor revenue performance against budget and forecasts. Report critical information on product performance along with replication ideas and/or remedial action.

Processes

Execution

• Create necessary training decks and provide training followed by ongoing support to TB Sales, Client Coverage and all relevant stakeholders.
• Drive engagement internally (with relevant teams) to ensure revenue realization and commercialization after the product launch.
• Provide technical assistance on large, complex and structured deals to facilitate in the closure of such transactions.

Digitization

• Migrate manually transacting clients to relevant electronic platforms
• Reduce branch volumes by migrating client to alternate channels such as branch CDMs,

People and Talent

• Lead through example to build an appropriate culture and values. Set appropriate tone and expectations within the team and work in collaboration with risk and control partners.
• Transaction Banking Sales roles are required to have mature relationship management skills to be able to liaise with senior representatives both within Standard Chartered Bank network and as well as with Commercial clients of the bank.
• Sound operational knowledge of related trade finance and cash management products and processes as it relates to understanding client needs and providing relevant solutions.
• Team management skill may be required to deal with co-workers i.e. stake-holders across the bank.
• Data management skill and awareness of latest trends in the digitization areas related to banking, finance to enable better understanding of client requirements and provide solutions.

Risk Management

• Manage all TB Sales risks in the Country (incl. through BORFs & CORCs), conform to global standards, improve risk metrics, e-enablement & culture, and ensure no failed audits (internal & external)
• Adhere to good sales practices in relation to relevant policies, behaviors (per Culture, Conduct & Behaviors).

Governance

• Build strong knowledge of local regulations and initiatives of local industry bodies to ensure the business is ahead of the regulatory change agenda.
• Proactively engage business & functional partners / stakeholders to drive the origination sales agenda with clients
• Promote the SCB brand and exemplify the values of the Group in all undertakings, including adherence to the Group Code of Conduct.
• Maintain up-to-date knowledge of relevant policies and procedures, for e.g. Cash Pricing Policy, Deal Review Policy, Gifts & Entertainment Policy, etc.
• Meeting group standard for audit, control and financial reporting.
• Establish and implement competitive pricing policies and tariff structures to maximise product profitability and shareholder value.
• Monitor competitor banks in markets of responsibility. Keep abreast of their new product offerings / service developments, assess the threat to our business and plan remedial action to maintain a competitive edge for SCB cash products.
• Create and maintain the product programme documents.

Process Governance

• Identify and mitigate the Operational, Credit, Regulatory and Business conduct risks relating to TB products within the country.
• Ensure country compliance on Group standard for Audit, Control and financial reporting including reporting of risks to BORF/CORGs
• Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition
• Ensure timely renewal of country addendums (CAs) to PPGs and proactively work with stakeholders to identify and quantify new and existing risks. Actively participate in NPC roll out and execution in the region.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the MENA EX UAE / Transaction Banking / TB Cash Product to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Bahrain Central Bank and Benefit / Qatar Central Bank / Oman Central Bank / Saudi Arabia Monitory Authority / Jordan Central Bank and JOPAY / Iraq Central Bank.

Key Stakeholders

Internal

• TB COE Leads
• Country Products (Cash / Trade)
• Country / Regional Commercial Banking Relationship Management Teams
• Credit Officers
• Country Operations
• Legal
• CFCC
• ALCO in each market
• CMO Teams
• Technology team in country and at the group

External

• Represent SCB and Transaction Banking with all stakeholders including Clients and industry bodies.

Other Responsibilities

• Any responsibility assigned by the Line Manager

Our Ideal Candidate

Role Specific Competencies

• Cash Management
• Liquidity Management
• Working knowledge of back-office systems architecture.

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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