Director Applications, Engineering, Product Management & Tendering

Dubai, United Arab Emirates

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ACCOUNTABILITIES 1- Management of Product and Application Teams:

Develop and cultivate a proficient and efficient local team for product and applications management.
Implement strategies to elevate the team\xe2\x80\x99s capabilities and enhance their understanding of customer needs.

2- Enhancement of Local Tendering Processes:

Strengthen the local tendering team to effectively support intricate projects and facilitate solutions-based selling.
Enable the team to handle tenders from both direct and indirect sales channels with efficiency and effectiveness.

3- Strengthening of Customer Experience:

Facilitate seamless support for the sales team throughout the entire customer journey, from pre-sales to post-sales service.
Ensure timely and professional assistance for customers, thereby enhancing overall customer satisfaction.

4- Regional Product Management:

Deploy the local toll gate processes for product launches to successfully introduce new products & services to the market.
Development and/or management of effective and efficient Select/Configure/Price/Quote tools and relevant supporting collateral for the product portfolio \xe2\x80\x93 this includes effective storage of these materials for efficient access by the organization.
Oversight of an effective warranty process that ensures the organization is able to suitably assess faulty goods & workmanship for the product portfolio.
Monitor the strategies and offerings of local competitors to best position Xylem products & services in the local market.

5- Regional Product Marketing:

Capture VOC to discover key customer challenges and insights from target end markets to drive the development of standard sales/service/rental offerings that \xe2\x80\x9dsolve water\xe2\x80\x9d for customers.
Develop and document differentiated value propositions and collateral for sales/service/rental offerings that allow Sales teams to strongly advocate for Xylem solutions.
Develop strategic pricing including list price and discount structures to arrive at target premium recommended sell prices in each end market.
Identify the most effective sales channel to reach each target end market balancing the buying preferences of customers and the resourcing/capability of the local Xylem team.
Develop and deploy effective marketing campaigns and activities via both traditional channels (trade shows, customer seminars, industry journal advertising & brochures) and digital channels (campaigns, email marketing, SEO/SEM, social media, webinars and digital advertising) that are connected to the organizations\' overall strategy.
Regularly monitor and measure the effectiveness of these product marketing strategies via targeted analysis including oversight of orders, sales, standard margin and local stock health for the product portfolio.

6- Drive Continuous Improvement

Identify opportunities to improve ways of working to increase the efficiency and effectiveness of tools, knowledge and expertise in the business and to increase value to the customer.
Identify and understand areas for customer satisfaction improvement, influence stakeholders and implement measures to drive improvement.
Implement defined metrics, processes and best practices in improving service quality to customers (e.g. call quality, enquiry response time, quality of response, on time delivery).
Involvement in forecasting, pricing changes, reporting and analysis as required.
Assists in the implementation of strategies and programs designed to improve Quality Assurance and Environmental Health and Safety, consistent with objectives.
Other duties as required/determined by Product & Marketing Manager to assist the functionality of the branch and/or function.

QUALIFICATIONS

Bachelor\xe2\x80\x99s Degree, Engineering (Preferably mechanical or industrial)
A minimum of 8 years\xe2\x80\x99 experience in engineering marketing and sales, or direct engineering. Tertiary qualifications in the field of engineering, marketing or business are desirable.
Strong leadership, interpersonal and presentation skills.
Microsoft Word, Excel, PowerPoint, and Outlook skills
Fluency in English is required, knowledge of a second language is preferred but not mandatory

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