Digital Remote Specialist

Cairo, Egypt

Sanofi

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Job Description

Job title: Digital Remote Specialist - People with diverse abilities

Location: Egypt
Remote Working conditions
Job type: Full Time
Job Nature: Indoor

About the job Our team: At Sanofi, we are striving to create an inclusive culture for people with diverse abilities. Our shared vision can only be achieved by embracing the unique qualities of the different people we are working with as well as being the number one employer of choice for people with diverse abilities. You will be responsible for ensuring achievement of sales objectives, delivering, and promoting key messages about SANOFI’s products through professional calls, centralized communication to customers to achieve overall business objective within defined territory through implementing the company’s strategy and policies. Main responsibilities: Deliver SANOFI results by executing digital customer engagement plans and territory target:

Plan & execute customer engagement journey for targeted population in collaboration with customer engagement lead / marketing.
Develop, plan & execute digital activities supporting relevant hybrid medical reps in relevant territories.
Responsible about performance indicators at relevant territories including sales/ MS%/ growth/ message recall/ other Omnichannel relevant KPIs “records of the progress.
Full coordination with all relevant sales force teams regarding POA, CPA, customer engagement journey & tactical plans alignment.

Support and Promote company’s products value and image:

Promote Sanofi portfolio to relevant HCPs utilizing digital omnichannel focusing on zoom detailing and other one to one promotional platform
Utilize available digital platforms & enrich customers experience & engagement.
Enhance medical/ product knowledge message delivery maximized at key targeted customers’ level.
Working in compliance with the code of conduct and relevant company policies and procedures. Maintaining discretion with company-confidential information
Differentiate value of SANOFI brands by understanding customer’s behavior, needs and submitting reports and utilizing digital tools as required by the company in a timely manner.

Develop Customer insight Strategy and planning:

Support customers engagement lead / marketing to develop relevant digital activation plans based on customer insights.
Communicate HCPs feedback, support in developing content materials suitable for digital engagement through continuous and structured recommendations

Facilitate & Sustain access of Sanofi Products:

Expand targeted segment & reach through national e-consent and prospect future potential customer for the pure play model.
Drive customer operation excellence by segmentation analysis with clear persona definition to optimize content & targets digitally.
Takes initiative & leverages network, academics, digital or innovate ways outside of own area to create learning opportunities.

Key Performance Indicators:

Number Of contacts/days
Targeted Omnichannel:

Zoom MI
RTEs
National digital initiatives follow up/ tracking
National e consented HCPs C/D “optional/ line”

Sales/ MS%/ Growth% “depends on business nature” at defined territories
Call quality: “call duration - detail aid usage - satisfaction survey”

Perform other duties as assigned.

Respect of company’s values, code of ethics and social charter.
Respect of personal data protection charter.
Responsible for applying the HSE related requirements for the company in all related working procedures.

About you

0-2 years’ experience in pharma industry
University degree Veterinary, Pharmaceutical Science or Medicine
Excellent command of English language.
Knowledge of digital technologies
Ability to deal and to utilize authorized promotional platforms
Market data analysis
Ability to plan calls on customer availability
Work flexibly based on customer needs
Excellent communication and interpersonal skills
Customer service skills” Negotiation Skills”- Self Control – Patience- Active listener – Business Knowledge”.
Strong time management skills.
Practical digital skills.
Competitive, Innovative, Decisive & Collaborative Mindset.
Analytical and Well Organized.
Customer Focused

Please note that only People with diverse abilities PWD are entitled to apply for this post. Applying candidates should hold a Valid Governmental ID Card for PWD people with Diverse Abilities and meet the minimum requirements of the Role. Please attach your governmental ID card in the application. If you are not a candidate with diverse abilities, you can still review other available vacancies on our website. Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com ! At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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