Job Description

Overview:

We are seeking a highly motivated, responsible, and detail-oriented professional to contribute to the development and management of our digital platforms. This role is crucial for enhancing our controls framework, improving service quality, and ensuring stringent regulatory compliance within our digital channels.

Key Responsibilities

Digital Feature Implementation:

Drive the implementation of new features and enhancements across our digital platforms, ensuring a seamless and controlled deployment process.

Controls Management:

Manage and reinforce associated control frameworks, including executing monthly and quarterly testing and review in strict adherence to Citi's policies and regulatory guidelines.

Issue Remediation:

Oversee and implement corrective actions for identified control gaps or deficiencies arising from feature implementation, ongoing monitoring, or client feedback.

Controls Environment & Compliance:

Actively contribute to strengthening the overall digital controls environment, ensuring robust and proactive regulatory compliance.

Audit & Review Support:

Coordinate and facilitate internal audits and regulatory reviews, providing essential support with examination deliverables, tracking engagements, and monitoring the resolution of issues and corrective actions.

Stakeholder Engagement:

Foster strong collaborative relationships with Compliance, Controls, and other critical functions to ensure continuous alignment with regulatory obligations.

Customer Engagement & Education:

Develop and implement targeted customer education campaigns to drive digital adoption, enhance fraud awareness, and maximize digital banking utilization.

Qualifications

Experience:

Minimum of 2-3 years of progressive experience operating within a dynamic digital or technology team, ideally within the financial services industry.

Digital Client Journey Expertise:

Demonstrated ability in the digital implementation, optimization, and management of client journeys, with a strong understanding of financial services specifics.

Controls and Compliance:

Proven experience in designing, implementing, and assessing control-related functions, ensuring robust adherence to internal policies and regulatory frameworks.

Process Improvement:

A proactive approach and a track record of identifying opportunities and driving initiatives to enhance processes and operational efficiency.

Education

Bachelor's/University degree, Master's degree preferred


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Job Family Group:

Marketing
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Job Family:

Customer Experience
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Time Type:

Full time
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Most Relevant Skills

Please see the requirements listed above.
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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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