JOB PURPOSE

To design, develop, implement, maintain and enhance key technology and digital platforms and solutions to ensure the achievement of business outcomes safely and securely, working with cross-skilled squads and vendors.

KEY WORKING RELATIONSHIPS:

1. Line Manager - To receive direction and support, discuss performance and ensure objectives are met

2. Direct Reports - To provide direction and support, manage performance and development

3. Peers - To provide support for Business/Infrastructure Projects

4. Internal Stakeholders - To provide support for Business/Infrastructure projects

5. External Vendors - To resolve/escalate support issues and obtain updates on new products/features

ACCOUNTABILITIES:

Engineering Delivery and Excellence

Design, develop, implement, test, maintain and upgrade reliable, scalable, resilient, high quality, cloud-native and secure platforms, components, systems and apps in order to support in high performing cross-functional squads. Identify, establish and maintain all documentation related to design, implementation, maintenance and operations to ensure ongoing visibility, understanding and compliance around system behaviour. Participate in and conduct code reviews to ensure code quality, consistency and adherence to coding standards. Review data structures and identify opportunities, including producing reporting as required, in order to maximise performance. Collaborate with engineering teams around change control, testing, incident management, troubleshooting, and release management to ensure smooth and reliable software deployment using modern cloud-native approaches. Manage technical debt within established tolerance thresholds to ensure reliable and safe experiences for internal and external customers. Implement security best practices in order to protect software from vulnerabilities and threats. Stay up to date with current trends and practices in digital technology in order to organise effective knowledge transfers with peers and other teams.

Vendor Management

Coordinate with external vendors to ensure services are provided as per agreed Service Level Agreements (SLAs) and turnaround times (TATs), reporting on discrepancies. Coordinate with current vendors to review product solutions to ensure they are suitable for current project design architecture.

Project Management

Support project managers in change initiative projects, providing clear visibility of dependencies and timelines by status to ensure timely delivery of IT services. Coordinate the transition of new technologies and solutions amongst engineering and operations to ensure these are executed in line with agreed project plans. Manage the identification and resolution of issues reported by business users by coordinating with internal staff and/or vendors and effectively leveraging escalation where necessary to ensure Banking projects are delivered within planned timelines.

People Management

Manage self and team in line with ADCB\xe2\x80\x99s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance. Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.

Policies, Processes, Systems and Procedures

Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.

Continuous Improvement

Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank\xe2\x80\x99s standards.

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank\xe2\x80\x99s required levels of service in all internal and external customer interactions.

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES:

Minimum Experience

At least 4 years of experience in Software Development, System Administration or IT Operations

Minimum Qualifications

Bachelor\xe2\x80\x99s Degree in Computer Science, Information Systems, Engineering or equivalent

Professional Qualifications

Microsoft Certified Systems Engineer (MCSE)
Amazon Web Services (AWS) Certified DevOps Engineer
Azure DevOps Engineer Expert
ITIL \xe2\x80\x93 Foundation course for IT Service Management

Knowledge and Skills

• Hands-on experience with key DevOps tools such as version control system
• Continuous Integration/Continuous Deployment and configuration management tools such as Ansible, Terraform, Puppet and Chef
• Familiarity with cloud platforms like AWS, Azure or Google Cloud including hands-on experience deploying and managing applications in these environments
• Proficiency in at least one scripting language and experience with Infrastructure as a Code
• Experience with containerisation technologies such as Docker and container orchestration platform like Kubernetes
• Problem management and analysis
• Middleware technologies
• Communication, articulation and presentation skills including preparing content for roundtable discussions
• Collaboration and Teamwork
• Security awareness
• Automation mindset
• Continuous Learning

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