Job Description

Job Title: Desktop Support Analyst
City: Riyadh
State/Province: Riyadh Province
Posting Start Date: 12/15/25
:

-------------------

Job summary:

We are looking for a dedicated and End User-focused End User support Engineer to join our IT Support team. The End User support Engineer will be responsible for providing first-line support to end users, troubleshooting and resolving technical issues, and ensuring that service requests are handled efficiently and effectively. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional service.

Responsibilities:

Supports Windows and Apple macOS based Laptop, Desktop and Servers for hardware and software related issues. Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, and applications. Should have experience creating the images and handing over the desktop / laptops to end users with full configurations. Support network connectivity issues (Wi-Fi, VPN, LAN) and basic account administration . Deliver personalized IT support for VIPs, including board members and senior executives. Flexible to be working within multiple teams like Service desk / Remote Support / End User support Monitor and ensure endpoint compliance with corporate security standards. Take part in projects including hardware refresh, OS upgrades of end user devices Perform the preventative maintenance of end user devices to ensure device optimization Support

remote work solutions

like BMC, Citrix remote desktop, MDM, Secure Hub, VMware Etc. including VPN, VDI Provide the technical resolution for the issues related to collaboration tools like Teams , Webex Etc.

Short Description

---------------------

Qualifications:

Education: Associate's degree in information technology, Computer Science, or related field. Alternatively, relevant certifications (ITIL Foundation) are desirable. Experience: 4-5 years of experience in an as End User support Engineer or service desk role Should have written and oral experience and Arabic & English Language

Technical Skills:

Strong knowledge of Windows and macOS operating systems. Familiarity with Microsoft Office 365, Active Directory, and other commonly used software tools. Basic understanding of networking concepts (TCP/IP, VPN, DNS, DHCP). Should have knowledge and understanding about Nexthink Monitoring tool Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy). Knowledge of remote desktop support tools

Other Skills:

Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.


Problem Solving: Strong troubleshooting and analytical skills, with a methodical approach to diagnosing and resolving issues.


Customer Focus: A commitment to delivering excellent customer service with a positive, professional attitude.


Time Management: Ability to manage multiple tasks and prioritize issues based on urgency and business impact.

Working Conditions:

Work Hours: Should be able to work on rotational shifts including night shifts & weekends.