Design and Deployment Manager OFR GTOM

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group\'s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who moves mountains even across oceans? You do. DHL Global Forwarding United Arab Emirates has an opening for a Design and Deployment Manager OFR GTOM, where your travel will be 75% of time within the MEA countries and where you will be reviewing and designing Ocean Freight workflows throughout the MEA region, through a pragmatic and agile approach, focusing on the business processes (SOPs) and operating domain structures. Deploy the global standard processes and workflows; to sustain quality, unlock economies of scale and enable continuous improvement, increasing automation and visibility for our people and our customers.

Join us now in connecting people and improving lives

In this Design and Deployment Manager OFR GTOM position

• You will reduce non-value add activities and drive process standardization.
• You will assist countries to implement solutions to be as efficient and automated as possible continuing the journey towards digitalization.
• You will assist countries in defining roles and responsibilities for activities in order to deliver on the service promise.
• You will Define, document, and communicate \xe2\x80\x9cto be\xe2\x80\x9d process within countries that are in line with Global Standard procedures.
• You will ensure that OFR mandatory services are being utilized within countries in collaboration with GSC and to eliminate nonvalue adding services.
• You will ensure that 1F1O concept is rolled out in all countries and reduce / limit the number of exceptions for daily operations.
• You will rollout standard COP process within operations. Ensure that COP\xe2\x80\x99s are available and delivering as per customer promise.
• You will enhance data quality into daily operations by driving automation / digitalization
• You will train counties on knowledge of the L4 Global process and the use of Life Cycle Monitor / station metrics for daily operations.
• You will rollout Booster / GTOM projects, phase 1 & 2. This will be a combination of Gemba walks as well and solution design and coaching.
• You will follow up on countries where GTOM has been implemented and monitor improvements.
• You will understand customer and key stakeholders\xe2\x80\x99 interests and concerns and advise direct reports, customers and key stakeholders and build strong, trusting cross-functional relationships with DPDHL managers and Global OFR Team.
• You will provide technical guidance to line managers and employees and have contact with all countries within MEA.

Now, here\xe2\x80\x99s what we need from you

• Bachelor\xe2\x80\x99s Degree or equivalent experience/qualification
• 4 years\xe2\x80\x99 experience or more
• 3+ years\xe2\x80\x99 experience in Ocean Freight Forwarding
• Good knowledge of all tools integrating to CW1, namely: ESP, Quoteshop, EDM etc.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world\xe2\x80\x99s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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