Job Description

The job holder will be responsible for maximizing retail sales in their respective department. The job holder will also be responsible for maintaining the desired visual merchandising retail operations, customer service, replenishment, recovery standards in his/her department in the store in all aspects. The job holder is also responsible for sponsoring and coaching the team. ????? ???? ??????? ??????? ?? ????? ???????? ?? ????????. ????? ???? ??????? ??????- ????? ?? ?????? ??? ?????? ????? ???????? ??????? , ????? ???????- ? ???????? ? ??????? ????????? ?? ???? / ????? ?? ?????? ?? ???? ???????. ???? ??????? ????? ????? ?? ????? ?????? ??????..

Department Management and Store Standards
Maximize department sales and productivity metrics in line with shop targets
Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to staff
Ensure and monitor all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)
Ensure and monitor all products are price tagged and bar-coded before display
Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized
Ensure and monitor awareness and vigilance at all times of security in the store of company asset, customer property and company good without any negligence
Ensure the highest standards of housekeeping, health standards are maintained in store at all times
Ensure departmental decor is correct and there is consistency in displays, branding and departmental layout
Optimize floor space based on merchandise availability, storylines and product sell -of
Inspect merchandise for quality control and report any defects
Ensure on-time clearance of all soiled and damaged merchandise
Ensure on-time completion of random pricing checks on products
Monitor and implement sales promotion and event in the stores





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Store Merchandise/ Merchandising



Understand and maintain a detailed knowledge of the product/department merchandise and coach /develop sales associate
Ensure and monitor promotions, sell offs and ageing stocks
Review and report non-selling items, slow & fast moving lines , non movers , damages and ageing items
Collate and provide information about the customers(likes, dislikes and opinions) to the buying and designing team
Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store
Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
Execute price revisions suggested by corporate



Customer Service
Monitor and ensure adherence of customer service standards within the department
Provide customer satisfaction by delivering exceptional customer service
Carry out regular training to ensure clear understanding of the departments, products, make, features, selling skills and after sales
service
Communicate appropriately with customers including proactive greeting and acknowledgement
Deal with customer queries and complaints effectively
Follow procedures for dealing with specific customer orders
Ensure confidentiality with respect to Landmark retail/store sales information
People Management / Mentoring
Support induction of new recruits through buddy system
Hold weekly and monthly meeting to communicate performance high and lows
Monitor and facilitate complaint resolution of direct rep?rtees/team members
Coach and sponsor sales associate within the department
Oversee deployment and drive motivation levels of the team members
Mentor team members to ensure greater customer service orientation ????? ????? ??????? ??????
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High School Diploma ????? ??????? ????????

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.


Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.


We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.



MIDDLE EAST'S LARGEST FASHION RETAILER! Part of the Landmark Group, Splash, was founded in Sharjah in 1993. Constantly setting trends and redefining the fashion industry in the region, Splash offers an extensive and award-winning collection of popular clothing for men, women and teens. It is also the go-to destination for international brands like Kappa, Lee Cooper, Ecko Unltd , Starter and Ulla Popkins .


As a brand Splash believes in constantly raising the bar and is acknowledged as a trendsetter in the region having successfully created some of the biggest fashion and brand properties which have now become part of the social calendar of the region


Splash is committed to becoming a 100% sustainable brand, adopting eco-friendly practices across all business areas, from raw material procurement to biodegradable packaging


200+ STORES | 4K+ EMPLOYEES | 14+ COUNTRIES