Job Description

About Us

At

Community First Dental

, were committed to providing high-quality, compassionate dental care and we know that excellent patient experiences begin with excellent systems and communication.

Were a growing dental practice based in

Sterling, Virginia

, seeking a dedicated

Dental Virtual Assistant

who can bridge the gap between

patient communication

and

insurance administration

in a long-term, full-time remote role.


If you have a strong attention to detail, excellent communication skills, and experience in dental operations, this position offers an opportunity to grow with a supportive, modern dental practice.

Role Overview

The

Dental Virtual Assistant (Hybrid Role)

will play a dual part in our team:

Providing

frontline communication and scheduling support

to patients. Managing

insurance verification, claims, and billing coordination

to ensure operational accuracy.

Youll collaborate daily with our dentists, billing staff, and office manager to make sure patients feel supported from their first call to their final claim.

Key Responsibilities

#

Patient Communication & Scheduling

Handle

inbound and outbound calls

, text messages, and emails with empathy and professionalism. Schedule, confirm, or reschedule patient appointments using Curve Dental and NexHealth. Conduct

new patient intake

: collect personal, contact, and insurance details. Follow up with patients for missed or canceled appointments, hygiene recalls, or pending treatments. Perform

pain triage

during patient calls, assessing urgency and routing appropriately. Communicate financial estimates and pre-authorization requirements when applicable.
#

Insurance Verification & Billing Support

Verify

patient insurance eligibility and benefits

via portals or phone before appointments. Review coverage for preventive, basic, major, orthodontic, and implant services. Identify plan-specific details such as

deductibles, waiting periods, and downgrades

. Prepare and submit

insurance claims

through Curve, attaching required documents (X-rays, narratives, perio charts). Follow up on

pending or denied claims

, correct and resubmit as needed. Post

insurance payments and adjustments

based on Explanation of Benefits (EOBs). Upload all claim documentation in patient records and maintain claim tracking logs.
#

Administrative & Coordination Tasks

Record all activity accurately in

Hubstaff

for time tracking and task accountability. Maintain patient records and internal spreadsheets for verification and claim progress. Communicate proactively with the clinical and billing team through Slack or Signal. Provide a brief

end-of-day summary

of completed work and pending items. Support internal workflow improvements and patient satisfaction initiatives.

Qualifications

Previous experience in a dental office or dental insurance role

is required. Familiarity with

dental terminology, procedure codes (CDT), and claims processes

. Excellent verbal and written communication skills in English. Strong attention to detail and ability to manage multiple concurrent tasks. Experience using

Curve Dental, Dentrix, Open Dental, NexHealth, or similar platforms

. Comfortable working in a remote environment with tools like

Hubstaff, Slack, and Google Sheets

. Reliable internet connection and quiet workspace suitable for phone communication.

Schedule & Compensation

Full-time, remote position Flexible schedule aligned with

U.S. Eastern Time (Virginia)

hours Approximately

4045 hours per week

Pay:

USD $6/hour

, paid bi-weekly via Wise, based on approved Hubstaff activity logs

Why Join Us

Work with a

friendly, growth-oriented team

that values long-term collaboration. Gain experience across

clinical, administrative, and insurance functions

. Opportunity to

grow within the dental industry

and expand your professional skills. * Be part of a practice that values empathy, accuracy, and teamwork.