Delivery Operations Specialist Job in Pharamalink & Medicina

Delivery Operations Specialist

Dubai, DU, AE, United Arab Emirates

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Job Description

Medicina Pharmacies is looking for a Delivery Operations Specialist to optimize our home delivery operations across hubs and branches in UAE. This role is critical in ensuring accurate prescription processing, on-time deliveries, regulatory compliance, and an excellent customer experience within our omnichannel pharmacy network.

Key Responsibilities:

Oversee approval center workflows to ensure accurate and compliant prescription processing Ensure zero pending prescriptions daily and timely dispatch of all orders Monitor and maintain >95% on-time delivery performance across hubs Track and improve driver efficiency, including rides per driver and incentive utilization Optimize delivery routes and zones to minimize delays and maximize coverage Review daily operational KPIs for hubs and branches Enforce SOPs to prevent dispatch errors (wrong items, labeling issues, etc.) Manage home delivery licensing and ensure full regulatory complianceHandle driver issues and escalations, ensuring resolution within 48 hours Support hub operations by managing inventory shortage orders Prepare and review daily performance reports (orders, errors, customer feedback) Ensure full adherence to SLAs with 100% dispatch completion within target timelines

Requirements

Bachelor's Degree in any discipline Minimum 5 years of experience Strong experience in operations management and delivery services Proven ability to manage KPIs, SLAs, and cross-functional teams Experience in pharmacy, healthcare, retail, or omnichannel operations is a plus
Job Type: Full-time

Experience:

* Delivery and Ecommerce: 4 years (Required)

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