Job Description

We are looking for a Delivery Manager who will be responsible for designing and executing strategic initiatives to drive service excellence, improve operational efficiency, and ensure high levels of customer satisfaction. The Delivery Manager will lead a team, manage resources, analyze performance, and foster a culture of continuous improvement.

Key Responsibilities:

-Analyze existing delivery operations, systems, and performance metrics to identify and prioritize high value improvement opportunities for the delivery function.

-Provide insight through analytics and foster continuous improvement.

-Publish timely metrics and dashboards to report status accurately to all stakeholders and Senior Leadership Teams

-Coordinate delivery team members, routes, and budgets to facilitate delivery of Jollibee products to customers.

-Assess customer feedback and use your creativity to establish, improve, and refine services.

-Develops and initiates capability building programs to improve core competencies of the team

-Creates the talent development plans for direct reports based on competency assessments and performance evaluations

-Coaching / Training of Direct Reports and Creates individual development plan for direct reports

-Ensures and facilitates developmental intervention to improve proficiency or address competency gaps.

Qualifications:

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Education

: Bachelor's degree required.

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Experience

: Minimum of 5 years in the restaurant or food service industry, with at least 3 years in a delivery supervisor or managerial role.

-Strong leadership, communication, and analytical skills.

- Proven ability to manage logistics, team performance, and customer service in a fast-paced environment.

Job Type: Full-time

Application Question(s):

Have you worked with in-house delivery fleets vs. third-party services?
Experience:

* F&B: 5 years (Preferred)