Delivery Manager
Dubai, United Arab Emirates
Job Description
Company Description
CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.
We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.
We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.
CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.
The job holder will oversee the provision of services to clients by ensuring a business can provide good customer service and continually assess the quality of its products and services. The responsibilities of the role are detailed below:
CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.
We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.
We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.
CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.
The job holder will oversee the provision of services to clients by ensuring a business can provide good customer service and continually assess the quality of its products and services. The responsibilities of the role are detailed below:
- Managing budgets, monitor overall progress of projects, correct errors, and lead teams.
- Identifying improvement areas within a business and recommend ways to increase productivity and enhance the quality of outcomes.
- Ensure that staff members take action to implement these solutions to upgrade service delivery.
- Regularly prepare progress reports on a company\'s service delivery and present them to the management team.
- Take responsibility for service delivery performance, incidents, and client expectations.
- Understanding current projects in the Digital Transformation unit and managing the budgets a team requires to complete their work successfully.
- The job holder will be expected to try to reduce costs to improve a company\'s financial status while maintaining client satisfaction.
- A bachelor\'s degree in engineering or electronics-related field.
- Experience in customer service, leadership, and logistics may be advantageous.
- Previous experience for same role or similar job such as Head of PMO
- PMP certified is a must.
- Excellent English and Arabic speaking and writing.
- Experience in managing the delivery of mega project and prestigious customers.
- Good computer skills and the ability to use business support software.
- Excellent customer service, project management, and quality control skills.
- Good resource planning skills.
- Excellent leadership and customer service skills.
- Strong teamwork skills and attention to detail.
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Job Detail
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Job IdJD1553500
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned