Job Description

About Us
The ENTERTAINER is a leader in the Lifestyle industry, providing our members with exclusive access to 2-for-1 vouchers for dining, delivery, attractions, shopping, and travel across the GCC and Singapore. We are dedicated to pushing the boundaries of customer satisfaction and business growth, continuously innovating to enhance the way our users engage with entertainment. Join us as we strive to transform the entertainment landscape through creativity and innovation.
Position Overview
The Delivery Coordinator is responsible for ensuring the seamless execution of daily delivery operations, working across teams and with external partners to resolve issues, optimize processes, and maintain high service standards. This role requires a hands-on approach to managing order flow, supporting merchant performance, and driving continuous operational improvement through data analysis, collaboration, and system feedback.
As a Delivery Coordinator you will
Delivery Operations

• Oversee end-to-end order flow, ensuring timely and successful fulfilment across all channels.
• Investigate and resolve failed or delayed orders in coordination with Account Managers, Customer Service, and Third-Party Logistics partners.
• Monitor and maintain accurate merchant availability statuses and operational readiness.
• Prepare, analyze, and share delivery performance reports, highlighting key metrics (e.g., volumes, SLA adherence, failure trends) and driving insights for improvement.
• Manage inventory and dispatch of delivery hardware (e.g., tablets, SIMs).
• Provide cross-functional support to internal teams including Sales, Content, and Customer Service on delivery-related matters.

Merchant Management

• Onboard and train new merchants on tools, processes, and delivery operations.
• Provide ongoing operational and technical support post-launch.
• Work with the Marketing team to boost performance for underperforming merchants via delivery-related campaigns.

Partner & Vendor Coordination

• Monitor performance of merchants using SaaS integrations to ensure smooth order placement.
• Liaise with Finance, Tech, and Product teams to resolve issues related to orders or payouts.
• Track partner compliance with contract terms and service-level agreements (SLAs).

Systems & Process Improvement

• Collaborate with Product and Tech teams to suggest feature improvements and enhancements based on operational feedback.
• Assist in testing and implementing new product features, tools, or delivery system updates.
• Develop and refine SOPs to address recurring issues (e.g., missed pickups, failed attempts).
• Maintain internal documentation, training materials, and knowledge base content.

Strategic & Ad-Hoc Support

• Support regional and zone launches by ensuring delivery readiness and coordination.
• Manage delivery logistics for special campaigns or projects.
• Generate custom reports and insights for Sales or merchant teams as required.
• Join Sales-led merchant meetings to support with contract renewals, delivery performance, or campaign planning.

What we're looking for

• Strong multitasking and time management skills
• Resourceful and solutions-oriented
• Proactive and able to work independently
• Effective in stakeholder and vendor coordination
• Attention to detail and strong sense of accountability
• Comfortable with Excel, including pivot tables, formulas, and dashboards
• Confident interpreting dashboards and operational data (e.g., Tableau)
• Experience using CRM or order management platforms (e.g., Salesforce)
• Skilled in preparing reports and presentations (e.g., PowerPoint)
• Effective communicator across internal platforms and shared drives
• Proficient in managing email communication, scheduling, and follow-ups
• Valid Driver's License (for dispatch support or merchant visits)
• Background in operations, logistics, or delivery coordination (desirable)

What we offer

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative company.
• Chance to contribute to the growth and success of a well-known UAE brand.

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