Company Description

Informa PLC is a leading international events, intelligence and scholarly research group.

Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Informa Markets creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions.



You will be responsible for supporting the delegate sales team with after sales admin related tasks. Act as the connecting piece between the customer and the salesperson by processing orders, keeping track of customer information, ensure strong relationships are built and maintained with new and existing clients and providing post-sale customer service reports.

• Receiving and processing purchase orders.
• Issuing sales transaction invoices.
• Verifying orders, including customers\' personal information and payment details.
• Contacting customers by phone or email to answer queries and obtain missing information.
• Maintaining and updating sales and customer records.
• Compiling monthly/weekly sales reports.
• Expediting orders through internal liaison.
• Directing feedback from customers to relevant departments.
• Supporting the sales department with other administrative tasks, if requested.
• Their duties include checking the accuracy of orders and issuing invoices, maintaining sales records, and compiling monthly sales reports
• Closing opportunities in salesforce
• Maintain an accurate database of customer and prospect information
• Administration of sales tools (salesforce & smartsheet)
• Identify challenges/roadblocks facing Account Executives/Sales Executives and implement creative solutions to remove those challenges/roadblocks
• Generate proposals and contracts for Account Executives
• Liase with management team members, Account Executives, Sales Executives, Sales Operations, Product team members and other constituents across our business to ensure accurate reporting in Salesforce
• Address invoicing and purchase order questions and work with accounting to make corrections/adjustments as needed; Resolve problems and handle complaints in a timely manner
• Process renewals in Salesforce
• Help Improve price increase effectiveness, renewal process and reduce billing errors
• Stay up-to-date on our products/services/solutions suite, including new features and product launches
• Manage all queries/tasks related to CME credits
• Liase with central accounts team with regards to revenue, refunds and credit notes

Qualifications

Qualities needed for the role

• Intimate knowledge of Salesforce CRM software to track sales opportunities and customer activity, including reporting tools, smartsheet and dashboard creation
• Ability to manage multiple projects simultaneously while meeting deadlines
• Strong attention to detail, accuracy, dependability and responsiveness
• Proficient in Microsoft Office suite - especially Teams, Outlook, Smartsheet, Excel and PowerPoint
• Excellent communication (written and verbal), and interpersonal skills
• Self-motivated with the ability to work independently and as part of a team in a high energy, fast-paced environment
• Demonstrate ability to communicate and interact effectively across all levels of the organization
• Strong analytical and time-management skills
• Responsible
• Accuracy

Skills required

• Computer literate and proficient in the use of Microsoft Word and Excel
• Commercial awareness
• Capable of working in a pressurised environment
• Effective Communication
• Numerate
• Ability to work under pressure and to tight deadlines
• Customer Focus
• Planning & Organising
• Flexible & Adaptable
• Self-motivated
• Team player
• Influence, persistency and persuasion
• Attention to detail

Additional Information

We know that sometimes the \'perfect candidate\' doesn\'t exist, and that people can be put off applying for a job if they don\'t fit all the requirements. If you\'re excited about working for us and have most of the skills or experience we\'re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), gender identity, age, marital status, citizenship, or other protected characteristics under federal, state or local law.

Informa