Missions : Overall responsibility of Intermediate level for technical support (Incident, Problem, Changes). Documenting / reviewing SOPs, upgrade drafts, and change reports. Perform Incident Management Including Service Request and Restoration for Intermediate / Low severity Tickets. Support Business Based on Organisation requirement. Practice of the English language and capacity to work in an international context (written and oral English essential) Profil recherché : Master's degree in Computer Science with at least 2 years experience Technical Skills / Professions: Accompanied /Execution level. o Database: . Oracle 7 à 12 . SQL / MySQL . MariaDB . Postgre o Scripting: . PowerShell . Shell o OS . Linux . Windows client . Windows server o Processes : . Incident Management . Request Management . ITIL . Migration process . Nice to have : o Security: . Basic/Intermediate security best practices knowledge
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