Responsibilities:
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer inquiries across various channels.
Communicate with customers through phone, email, and other digital platforms.
Acknowledge and resolve customer complaints in a timely and satisfactory manner.
Know our products inside and out to effectively answer customer questions.
Process orders, forms, applications, and customer requests.
Keep accurate records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues as necessary.
Provide feedback on the efficiency of the customer service process.
Manage a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Requirements:
No prior experience required.
Preferably language English; any additional language is a plus.
Basic computer skills.
Job Type: Full-time
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.