Job Description

Job description To support the Data Center (24x7 on shift basis) and maintain high quality and professional standard, by the following means: 1. Responsible for monitoring, controlling and/or setting-up data center resources in accordance with established procedures within a Data Center. Monitor activities and performance of all IT systems and applications in the data center effectively utilizing software tools 2. Troubleshoots issues that may cause system outages & report on any issues to support groups when necessary. Initiates corrective action promptly. Interfaces with necessary customers and/or business support groups and escalates issues to appropriate persons accordingly. 3. Monitor and verify the UPS, Fire Alarms, Generators, Air conditioning functional in Data Center. Monitors the physical environment in which computer systems are housed. Ensures the security of the environment, and that the environment is adequate for optimal system performance. If not, co-ordinate with support groups to get them working. 4. Receive, monitor and process all batch processing tasks for failures and scheduling problems jobs in IT environments. 5. Execution of all backup tasks for various Operating Systems, applications and Databases as per engineers & DBAs procedures/instructions. 6. Execute and monitor all data center scheduled activities and jons 7. Act as first level Service Desk support to solve certain technical and/or customer problems within scope of defined standards. Log and classify received Incidents, Undertake an immediate effort in order to restore a failed IT Service as quickly as possible. 8. Handle incidents and keep all concerned parties informed about status at agreed intervals. 9. Pick up the customers calls from the GF community in timely, pleasant and professional manner. Resolve customer reported IT problems remotely as being first line support and provide proper guidence to callers inquiries. 10. Use of the current Service Desk software for logging, resolving, transferring, updating and closing of the service requests and Incidents from the users. 11. Following the process and procedure in place and recommending any required changes based on experience in handling and reported issues. 12. Ability to handle multi-task and support various users at once. Must be capable of following a job to completion. Data Center Operator 1. Skills: a. Essential (Minimum) i. Very good command in English (Both writing & speaking). ii. Customer service awareness and skills. b. Desirable (Optional) i. Fluent in English ii. Business Professional Language 2. Knowledge a. Essential (Minimum) i. Essential IT technical skills ii. Installation/Configuration/Support b. Desirable (Optional) i. Advanced IT techincal skills ii. Able to resolve IT issues efficiently iii. Ability to make quick decisions on problem resolution iv. Analytical and techincal troubleshooting skills 3. Qualifications and Experience a. Essential (Minimum) i. University Degree in IT from a recognized university or institution b. Desirable (Optional) iv. IT certification v. A minimum 1 year of work experience in IT vi. A job that involves interacting with customers 4. Personal Attributes a. Essential (Minimum) i. Strong personality ii. User friendly iii. Patient and flexible attitude iv. Sense of commitment b. Desirable (Optional) i. Excellent Communication and Inter personal skills ii. Mature, professional attitude with strong work ethic iii. Attention to detail and accuracy and the ability to manage multiple tasks simultaneously iv. Handle work pressure Job Types: Full-time, Permanent Salary: BD460.000 per month Job Types: Full-time, Permanent Salary: BD460.000 per month Job Types: Full-time, Permanent Salary: BD460.000 per month