Cx Director Customer Journey Design & Cx Comms
Dubai, United Arab Emirates
Job Description
\xe2\x80\x8b*our client will offer a full relocation package for applicants outside of UAE
A global telecommunications and technology organisation is hiring a CX Director to join their Dubai office in a period of aggressive growth. This is a newly opened role to lead a team of up to 8, whilst reporting to the VP CX & Digital, focusing on Customer Journey Design, Communication and VOC.
Having built a new team in 2022 to launch new CX initiatives across the entire organisation, our client is rolling out a long-term strategy to ultimately simplify and optimise the end-to-end customer journey across all b2c touchpoints and interactions.
Responsibilities include, but are not limited to:
Lead the CX Roadmap definition and Customer Journey Strategy
Utilise customer insights and analytics to drive data-informed decision-making
Lead the process of mapping the customer journey, identifying key touchpoints, and designing customer interactions that align with our clients\' goals
Leverage technology solutions to streamline and automate customer journey processes
Lead organisational change efforts related to customer experience and
journey optimization
The ideal candidate we are looking for someone is someone with experience working in large, international enterprises within telecommunications, an expert in design thinking and journey mapping / interaction, and strong experience leading CX across a broad range of b2c products and services.
A global telecommunications and technology organisation is hiring a CX Director to join their Dubai office in a period of aggressive growth. This is a newly opened role to lead a team of up to 8, whilst reporting to the VP CX & Digital, focusing on Customer Journey Design, Communication and VOC.
Having built a new team in 2022 to launch new CX initiatives across the entire organisation, our client is rolling out a long-term strategy to ultimately simplify and optimise the end-to-end customer journey across all b2c touchpoints and interactions.
Responsibilities include, but are not limited to:
Lead the CX Roadmap definition and Customer Journey Strategy
Utilise customer insights and analytics to drive data-informed decision-making
Lead the process of mapping the customer journey, identifying key touchpoints, and designing customer interactions that align with our clients\' goals
Leverage technology solutions to streamline and automate customer journey processes
Lead organisational change efforts related to customer experience and
journey optimization
The ideal candidate we are looking for someone is someone with experience working in large, international enterprises within telecommunications, an expert in design thinking and journey mapping / interaction, and strong experience leading CX across a broad range of b2c products and services.
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Job Detail
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Job IdJD1645032
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned