Job Description

? Spearheading a team of professional (from analytics and consulting team) to drive customer value management strategies and operations leveraging Comviva's Platform ? Consulting Client on Segments and Revenue enhancement ? Interacting and manage relationship Product Heads, CVM Team along with their BI Teams ? Make a valuable contribution to the client's Customer Value Management practice and contribute to overall day to day governance ? Build and maintain a solid understanding of the client's infrastructure, business objectives and processes to become a trusted advisor for all issues related to Customer Value Management strategy, operations, performance and revenue generation. ? Develop/define & implement marketing program/campaign drives to enhance service penetration & increase revenues for the client. ? Manage product release updates and involve in Data Analysis and Reporting. ? Effectively articulate product value proposition. ? Provide ad-hoc reporting support for the Customer Value Delivery Management and client to evaluate campaign performance. ? Identify and make recommendations for actions to improve campaign performance and drive incremental revenue and other campaign KPIs Continuous Improvement. ? Negotiate, agree and maintain & monitor Service Level Agreements with the client within company's or unit's policy guidelines. ? Lead weekly & monthly performance reviews with the Product & CVM Heads ? Identify opportunities for improvement in business practice. ? Study market requirements on an on-going basis to identify opportunities for incremental revenues. ? Track competitor activities in various domain and flash reports and dashboards. ? Interface with Comviva's technical team product management and R&D teams for deploying new modules leveraging the complete ecosystem ? Support Finance to ensure all invoices are raised on time and provide onsite support for payment receipt. ? Effectively lead cross-functional teams across the unit and the client to deliver outcomes for the client